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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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February 12, 2023

The staff is always courteous and knowledgeable. The facility is well maintained. I have gotten to know the staff and I always feel welcome there. More

by IMA3PEDALPOUNDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! Our staff is passionate about providing excellent customer service and we're happy to know that you've experienced that. The facility is well maintained so you can feel confident about the safety of your vehicle and we'll always be here to answer any questions or concerns you may have. Thanks for being a part of the Cumberland Kia family!

February 11, 2023

Cumberland Custom has the best employees with attention to detail that addressed my tire and front end concern. More

by Jhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Customs, we're glad to have the opportunity to serve you and that you were pleased with the service you received. Our team strives for excellence in all we do and it's great to hear that they exceeded your expectations. We hope to see you again soon!

February 11, 2023

Rrryyu ee ee ee ee ss dx zft ds zz sss ss ss ss rr ee More

by JAN28Y2K
Service Time
Recommend Dealer
Yes
Employees Worked With
Dude outside. Awesome
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thanks for sharing

February 11, 2023

Loved the service and the girls in the service department were very nice. Dusty was excellent making sure I was taken care of. More

by Leffew0272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca and Dusty, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Dusty and the girls in our service department strive to provide excellent customer service, and we're glad to hear that you appreciated their efforts. Thank you for your kind words and we hope you'll come back to see us again soon!

February 11, 2023

We had to replace the rear view mirror that was cracked when we bought the car. We didn’t even have to make an appointment. Got right in and out in less than a half an hour! Good , fast service! More

by tch345
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have been able to help you out quickly and easily. We hope you enjoy your car and our service for many miles to come!

February 10, 2023

The service was good, having to wait a month to get a rental car for a guaranteed warranty repair was ridiculous! More

by RSL9481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. I'm sorry to hear that you had to wait a month for a rental car while your vehicle was being serviced under warranty. We try our best to make the process as smooth as possible for our customers, and I apologize if we did not meet your expectations in this instance. If there is anything else we can do to improve your experience, please don't hesitate to let us know. Thanks again for choosing Cumberland Kia!

February 10, 2023

Easy to get an appointment or can just drop off car in the morning and pick it up later in the day. More

by GeenAttygwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and five star rating, Cumberland Kia. We're happy to know that you had a positive experience with us and that we were able to meet your needs. It was our pleasure to serve you and we hope to do so again in the future.

February 10, 2023

Always polite staff and great service. always easy to get service and quick out when I need it! More

by D_WOMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas is always great- 5 stars!, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia! We're happy to know that you've always had a positive experience when visiting our dealership. Our team works hard to make sure each customer feels valued and respected, so it's great to hear that we've been successful in doing so. We hope you'll continue to visit us for all of your car-related needs. Thanks again for choosing Cumberland Kia!

February 08, 2023

The staff was professional and friendly. The service was quick and professional. We’ll be back. More

by rcarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review. We're glad to hear that you had a good experience with our staff and service, and we hope to see you again in the future. Thanks again!

February 08, 2023

Excellent service. They were on time and did a great job. I would highly recommend. More

by SCOTTMATLOCK25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience. Our staff is passionate about providing excellent customer service and we're happy to know that it showed. We hope you'll come back and see us again in the future!

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