Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for sharing your experience at Cumberland Kia! We are thrilled to hear that you felt our service advisors were professional and we apologize if you had difficulty reaching us by phone. At Cumberland Kia, we strive to ensure a seamless end-to-end customer experience. Taking into consideration your feedback, we have been working on improving our phone line system to help reduce any wait times and make scheduling appointments easy for all our customers. We value your relationship with us and if there is anything else we can do to help make your experience better, let us know. Thank you again for choosing Cumberland Kia for all of your vehicular needs!

Cumberland Kia responded

Thank you for your thoughtful feedback and kind words, we appreciate you taking the time to share your experience! It's our pleasure to have Susie as part of our team here at Cumberland Kia. We take great pride in providing exceptional customer service and it is inspiring to hear that she has a customer-focused approach that resonates with you. Personally connecting with clients is a cornerstone of what we believe in and strive for—thank you for your continued trust and loyalty over the years!

Cumberland Kia responded

Thank you for your positive review of Cumberland Kia, we're so glad to hear that our location and staff exceeded your expectations. We pride ourselves on customer service and strive to ensure each customer is happy with their purchase. It's great to hear that we provided you with the kind of work and turnaround time you were looking for. It means a lot to us when returning customers give us the opportunity to serve them again - we really appreciate it! We look forward to seeing you in the future and helping make your car needs come true. Thanks again for coming in - have a great day.

Cumberland Kia responded

Thank you for bringing your car to Cumberland Kia! We are delighted to hear that our staff provided helpful service and explained the options well for getting your car fixed. We strive to make sure that all of our customers have a great experience with us, and we are glad that yours was positive. If there is anything else that we can do for you in the future, please don’t hesitate to reach out!

Cumberland Kia responded

Thank you so much for your kind words about Susie and our team here at Cumberland Kia. We strive to provide exceptional service and take pride in forming meaningful customer relationships. We are thrilled that we can do this and meet your needs for quality car maintenance even when you're on the go! We appreciate you taking the time to share your positive review, and we look forward to seeing you again soon.

Cumberland Kia responded

Thank you for taking the time to leave us such a positive review! We're delighted to hear that your relationship with Cumberland Kia has spanned 15 years. It means the world to us when our customers find their perfect car and love growing with it over the years. We look forward to being part of your journey into the next 15 years, and we would be honored if we could help you welcome a new member into your family. Our staff is always here to offer advice, answer questions, and provide support so you can make an informed decision on your next vehicle. We hope you’ll come back soon!

Cumberland Kia responded

We are grateful to hear that you received prompt and attentive service at Cumberland Kia! We value your time greatly and strive to provide not only quality service, but an efficient customer experience as well. Thank you for taking the time to leave us this review and we look forward to helping you with all of your Kia needs in the future.

Cumberland Kia responded

We are so glad to hear that you had a great experience with us at Cumberland Kia! It's always wonderful when we can showcase the excellent customer care and assistance we strive for each day. Our team truly cares about our customers, and it's rewarding each time we receive feedback like this! Thank you for recognizing their efforts. We look forward to seeing you again soon.

Cumberland Kia responded

Thank you for your five-star review of Cumberland Kia! We are so happy to have been able to provide you with an excellent service experience and super helpful customer service from Susie. Our goal is always to help our customers find quality products all while saving them money, and it sounds like we succeeded! We're glad that the whole process was speedy and we could make sure that your car was safe. Thank you for choosing us for your car care needs, and we look forward to seeing you again soon!

Cumberland Kia responded

We are grateful to hear that you received prompt and attentive service at Cumberland Kia! We value your time greatly and strive to provide not only quality service, but an efficient customer experience as well. Thank you for taking the time to leave us this review and we look forward to helping you with all of your Kia needs in the future.