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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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February 08, 2023

I needed a complicated repair to the front end of my modified Jeep. The Keep was in and out in two days, all work completed. The cost was very to expected. Very please with the out come. They are good a More

by jrchaffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia for your service needs, we appreciate it! We're glad to have been able to meet your expectations and provide you with a quick, professional experience. We hope you'll come back to see us in the future.

February 07, 2023

Everyone is helpful and very nice. They always go above and beyond and make you feel appreciated More

by TMSTAGE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your kind words and we will continue to do our best to make sure you have a great experience every time you visit. Thanks for choosing us!

February 07, 2023

Overall a great clean place I was greeted by a professional young lady and took great care of me she even gave me a quick tour of the coffee and waiting room area! It was a good experience More

by MOCHA_JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as a customer! We appreciate your kind words and we will make sure to pass on your compliments to our team. Thank you for the opportunity to serve you better and we hope to see you again soon.

February 06, 2023

People are really friendly. Service is very time friendly, especially compared to other dealerships I have visited. Only problem I had was services not done that i paid for (rot More

by MUDHEADTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review, Cumberland Kia! We're so happy to know that you had a positive experience with our team. We strive to provide excellent customer service and it's great to know that we succeeded in doing so for you. We're sorry to hear of the issue with your tires and we apologize for the inconvenience caused. Please know that we take pride in our work and do our best to ensure all services are done properly. We would love the opportunity to make it right if you give us a chance. Thank you again for your business, it is truly appreciated!

February 06, 2023

Great customer service, wait time wasn’t too bad either. Happy to be a Kia customer . More

by TESSALANAE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write a review. We're happy to have you as a customer, and we appreciate your kind words about our customer service. We'll pass on your compliments to our team. Thank you again for choosing Cumberland Kia!

February 06, 2023

Had fog lights installed on my Toyota truck and upgraded the headlights to LED. Very pleased with the products and the service. I will admit about 2 weeks prior, the parts did not arrive, and I wasn't info More

by Tom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Brown and his team.
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, Tim! We're glad to hear you're pleased with the products and service. Thank you for taking the time to write a review and we hope you'll visit us again in the future.

February 05, 2023

Awesome staff and crew. The girls in the front office are the bomb!! Great customer service! More

by JMDUVALL1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for your kind words! We're thrilled to have such amazing team members who provide exceptional customer service. Thank you for the opportunity to recognize them. We hope you'll come back and see us again soon!

Feb 14, 2023 -

JMDUVALL1962 responded

👍👍👍

Feb 14, 2023 -

JMDUVALL1962 responded

Kudos to the team!!!

February 04, 2023

I’ve been using this service department for several years. They are the best I’ve seen. More

by MTRICKETTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Reab, Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you have had a positive experience with our service department. We strive to provide the best possible service and we're happy to know that we are meeting your needs. Thank you for choosing Cumberland Kia and we hope to continue serving you in the future.

February 04, 2023

Fast, friendly, reliable and always willing to answer any questions! Great place to get a vehicle. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you have had a positive experience with our service department. We aim to provide the best possible service and care for our customers and we're happy to know that we are meeting your needs. Thank you for choosing us and we hope to continue serving you in the future.

February 04, 2023

Susie and the crew do a great job and get you in and out quickly More

by LMDILLINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susie and the crew at Cumberland Kia are dedicated to providing excellent customer service. We're glad to hear that you had a positive experience and we hope to see you again in the future.

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