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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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January 18, 2023

Everything was great with the service. I would not think twice about returning to Cumberland Kia. More

by PETTYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a great experience with our service department! We hope you'll consider us for your future automotive needs.

January 18, 2023

I was very pleased with my appt I had for a oil change I didn’t have to wait long and was informed on everything they did More

by PROUDMAMA0944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you were pleased with your appointment. Our team strives to provide excellent service and we're happy to know that we met your expectations. Thank you for choosing us and we hope to see you again soon!

January 17, 2023

I have had nothing but great experiences with Cumberland Kia thank you for your service! More

by Rydeurcycle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have been able to provide you with excellent service and we hope to continue doing so in the future. Thank you for choosing us!

January 17, 2023

Used your detail shop. Great job, exceeded my expections..Mike is a great detail man. More

by boneil88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Detail Shop
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're so glad to hear that you were happy with the job our detail shop did. They take a lot of pride in their work and it's great to see that it exceeded your expectations. Thanks for the kind words and we hope you'll come back to us next time you need a detailing job done.

January 17, 2023

I always love coming into Cumberland Kia because the staff that work there are so friendly and aim to please! They always do great work and get it done in a very timely fashion. I have never had any iss More

by TAYLORRENEE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy from service department
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and choosing Cumberland Kia. We're glad to have you as a customer and we will do our best to continue providing excellent service.

January 17, 2023

They are terrible. Rude and unwilling to backup there warranties or recalls. Would not recommend for anything. More

by Tlinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Jan 20, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're sorry to hear that you had a negative experience. We would like to assure you that our warranties and recalls are backed by our dealership and we would be happy to help with any issues you have. If there is anything else we can do for you, please don't hesitate to reach out.

Jan 20, 2023 -

Tlinder responded

Left me stuck with a payment on a car that i lived but had a defective engine. I did not get a recall notice in the mail. My dealership where i got the car can tell you i never missed a maintenance visit. Now i will be stuck with that payment and a different car payment. This teacher can't afford to live like that. Will never have another kia. Will tell everyone i know how this Cookeville kia dealership refused to fix this problem on my car as well as another that my dealership has had for 4 months with the same issue.

January 16, 2023

Very professional & socialable Did everything to get my Soul serviced under warranty This will help me decision on the next vehicle I purchase More

by rjgfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Toyota, we're glad to have you as our customer! We appreciate the positive review and are happy to hear that you had a good experience with our team. We strive to provide excellent customer service and make sure our customers feel comfortable and informed. Thank you for your kind words and we hope to see you again soon!

January 15, 2023

Service dept. Is excellent. Courteous, friendly and you are in and out in record time More

by GGWINTERS45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your kind words and are happy to hear that our team was able to provide you with the assistance you needed. We hope to see you again soon!

January 14, 2023

Fast and courteous service. Knowledgeable technicians. They always explain everything in a way that's easy to understand. More

by LISAANDTRAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for choosing to do business with us. We're glad to have been able to meet your automotive needs and we hope that you'll continue to choose us for all of your future car-related purchases and services.

January 13, 2023

They are always super kind and informative if anything changes during your service. They alway are super quick but still very thorough. More

by RACHELCLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that our service was up to par and that we were able to get you back on the road as quickly as possible. Thank you for the kind words and we hope to see you again soon!

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