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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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January 13, 2023

Great speedy service allowing for the day to resume back as it was before. Didn’t need to wait long at all More

by browncedriccj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs! We're glad to hear that we were able to get you back on the road as quickly as possible. Thank you for your business and we hope to see you again soon!

January 13, 2023

Punctual. Clean. Courteous. The receptionist and technician both explained in detail with the service being done and the layout of the waiting area More

by TPETMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your continued loyalty to Cumberland Kia, we truly appreciate it! We're glad to hear that you have had a positive experience with our car and customer service. We value your business and hope to continue serving you in the future.

January 13, 2023

Kia of Cumberland, has always treated me with respect. . always taken care of my vehicles needs as well More

by LORRAINE4215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your business and we'll always take care of your vehicles needs. Thank you for leaving a review.

January 12, 2023

Great service from beginning to end every time I’m there. Car and customer service More

by JUWANTHOMAS92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review. We're so happy to have provided great service from beginning to end, and we're thrilled that you appreciate our car selection and customer service. We hope to see you again soon!

January 12, 2023

Very quick service and very friendly. I was satisfied with my services provided to me. More

by Megand96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our service department. Our team strives to provide the best possible customer service and I'm glad to hear that they were able to meet your expectations. We hope you'll continue to choose Cumberland Kia for all of your automotive needs in the future.

January 11, 2023

You guys always do a great job which is why we drive from mount Juliet to get our car serviced there. The service dept manager Luke? always goes way above and beyond and we trust him. Can't say that about ma More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke? He's the main person in service that we deal with each time. Fantastic.
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for the wonderful review, we're glad to hear that you had a positive experience at Cumberland Kia. We pride ourselves on providing excellent customer service and it's great to know that we were able to meet your needs. We hope you'll come back and see us when you're in the market for another vehicle.

January 11, 2023

Service was prompt and courteous. I was advised of what had been done to vehicle More

by rogbouv771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review! We're glad to hear that our service was prompt and courteous, and that you were advised of what had been done to your vehicle. We hope you'll continue to choose us for all your automotive needs in the future. Thank you!

January 10, 2023

Fabulous! ! Very customer service oriented!! Would suggest to everyone to shop for their vehicle there More

by Rydeurcycle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words and recommendation, Cumberland Kia! We're happy to know that you had a positive experience and that our team was able to provide excellent customer service. We hope you'll come back to see us when you're in the market for your next vehicle.

January 09, 2023

Great service, excellent people, from service writer to cashier. I bought my Kia there and it’s the only place I take it for service. Top notch Dealership ( not phony like some I’ve felt with in the past. More

by HOGNUT103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we are happy to hear that they have been able to help you in the past. We strive to provide each and every one of our customers with excellent service and we are glad to hear that we have been able to do so for you. Thank you for choosing Cumberland Kia!

January 08, 2023

Very easy drop off,very professional,courtesy personal fixed recalls in a timely manner. Highly recommend More

by Pid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we're happy to know that they have made a positive impression on you. We aim to provide the best possible experience for each and every one of our customers and it is great to hear that we are succeeding in this goal. Thank you for choosing Cumberland Kia and we hope to see you again soon.

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