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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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January 08, 2023

I love the customer service department. No matter what the problem is little or great, they try to go above and beyond. More

by flyingrob000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we're happy to hear that they've been able to help you in the past. We strive to provide each and every one of our customers with excellent service and we're glad to know that we've been able to do so for you. Thanks again for choosing Cumberland Kia!

January 06, 2023

Very clean facilities, courteous staff and excellent service. Always my go to service center for my car More

by MONICA.PRITCHARD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs. We appreciate your kind words and we are happy to know that you have always received great service when visiting our dealership. We look forward to continuing to serve you in the future.

January 06, 2023

Great office staff, knowledgeable mechanics, and a very clean dealership. The service was completed in the proper timeframe. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. I am happy to hear that you had a positive experience with our office staff, mechanics, and dealership. It is great to know that our service was completed in the proper timeframe and that you found our dealership to be clean. We strive to provide excellent customer service and it is wonderful to know that we were able to meet your expectations. Thank you for choosing Cumberland Kia and we hope to see you again soon!

January 06, 2023

Eager to help, did a nice job of repairing the issue Car was repaired the same day as it was delivered More

by TPEEK2652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience. We hope to see you again in the future!

January 05, 2023

I had to change my service date and had no problem with getting it changed. Great customer service. More

by JENNIFERNORROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that you had a positive experience with our customer service. We hope you'll continue to choose us for all your automotive needs in the future.

January 05, 2023

Easy check-in. Great service at a reasonable price. Comfortable and clean waiting area. Service was completed quickly. Staff was friendly and courteous. More

by Angela C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the young man’s name who assisted us, but he was quick, friendly and polite., Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a positive experience and our team was able to take care of your service needs quickly. We hope you'll visit us again in the future.

January 05, 2023

Great service, great staff, great mechanics. Always a pleasant experience. I have done business at this location for 20+ years. I won't go anywhere else unless they tell me I have to. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to have been able to provide you with great service and mechanics over the years and we hope to continue doing so for many more. Thanks for choosing us!

January 05, 2023

I wouldn’t go anywhere else. They’ve always treated me fairly. They have always gotten me a rental car when my vehicle needed work. More

by csconkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia and for choosing us for your service needs, we appreciate it! We're glad to hear that you've had a positive experience with our service department and that our team has been courteous and helpful. We hope to continue providing you with excellent service in the future.

January 05, 2023

Always friendly and polite. Wait time is short. They are very helpful in explaining why certain things happen to my vehicle. More

by terij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your review, and for choosing Cumberland Kia. We're glad to hear that you had a positive experience with our customer service team. We strive to provide the best possible experience for our customers, and we're happy to know that we were able to meet your needs. Thanks again for choosing Cumberland Kia.

January 04, 2023

Outstanding service. Ahead of schedule and covered under warranty. Great attitude on the service team.. Thanks More

by DAVIDANDJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear our service personnel were friendly and helpful. We hope you'll come back to see us again in the future.

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