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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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January 04, 2023

The assessment seemed reasonably accurate; the work dones seemed priced fairly; the work was completed in a timely manner; and the available times for an appointment fit my schedule well. More

by PEGGYAULMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your positive review. We're glad to hear that our assessment was accurate, the work was priced fairly, and that the work was completed in a timely manner. We appreciate your business, and we hope to serve you again in the future.

January 03, 2023

They have always been super friendly and honest! I’ve never once had an issue with them! Super good people and you can trust them! More

by Sarahntaylor0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Cody Stout
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're happy to have you as part of our family.

January 03, 2023

Susie was very professional and stuck to her word. I wouldn’t take my car anywhere else! More

by BRANDI.COMBS.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susie is a valued member of our team. We're happy to have her on board and we appreciate the trust you've placed in us by returning for service each time.

January 03, 2023

They were very helpful,friendly, kind,and courteous. They went the extra mile to help. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're delighted to hear that you had a positive experience with our staff, and that they were able to go the extra mile for you. We hope you'll come back and visit us again in the future!

January 03, 2023

My service went as planned. I was treated courteously by everyone. Lucas is the best. In fact, having been a service writer myself years ago, I am nominating him for a big raise More

by MIZMOOSE
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words. We're so happy to hear that you had a great experience with your service visit and that our team was able to take care of you. Thank you for being a part of the Cumberland Kia family!

January 03, 2023

Every time I go there I am promptly greeted by the service manager. He is always ready to answer any question we may have & helpful all the way thru the service process. More

by ELECTRONGUY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia for all of your service needs, we appreciate it!

January 02, 2023

Nice folks who've been there a while. They know how to trace the cause of failure when it's not apparent. More

by TMECOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your kind words. We're glad to be of service!

January 02, 2023

The service was quick and the staff was friendly. Plus I was greeted with hospitality. More

by LQUALLS5516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words about our service department, Cumberland Kia. We're glad to have the opportunity to serve you and your vehicle. We appreciate your business and look forward to continuing to provide excellent service for you in the future.

January 01, 2023

Everyone was very courteous. Explained everything that was done. Service was completed in the time promised. More

by STACEYGIBSON925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write a review. I'm glad to hear that you had a positive experience with our staff, and that your service was completed in a timely manner. We appreciate your business, and we hope to see you again soon!

December 30, 2022

We love the customer service in the service department! Honest & always friendly!! Susie is awesome!! More

by va-roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle's service needs, and for taking the time to leave a review. We're glad to hear that you continue to be pleased with our service, and we appreciate the extra steps we take to answer your questions and communicate with you. We hope you'll choose us again for your next servicing needs. Thank you for your business!

Jan 06, 2023 -

va-roberts responded

Thank you for for always getting us in quick for our appointments!

Jan 06, 2023 -

va-roberts responded

Thank you for for always getting us in quick for iur appointments!

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