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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
December 30, 2022

Super people super serivce, clean nice waiting area, clean bathrooms, they will treat you right. More

by JULIEHOLSAPPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle service needs, and for taking the time to write a review. We're glad to hear that you had a positive experience and that we were able to exceed your expectations. It is our goal to always provide excellent customer service, and we're happy to know that we succeeded in this instance. We look forward to serving you again in the future.

December 30, 2022

Good people. Did what they said they would do in the time they said it would take for the price they quoted. Thanks. More

by WILL.PENLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a great experience and will be back for your next servicing. Thank you for the feedback and we look forward to seeing you again soon!

December 29, 2022

They are great. They got us in early because some one canceled. They have always done great. More

by connielou1193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're thrilled to know that we were able to provide you with excellent customer service and a clean truck. We hope you'll come back to see us the next time you need a vehicle!

December 29, 2022

I went to the Cumberland tint and was serviced by Jeremy who got me in quickly and did an amazing job. Very genuine and down to earth in explaining the process of tinting and recommendations for other type More

by Sadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, We're happy to have been able to help with your tinting needs and we appreciate your kind words. We hope you'll come back and see us again soon.

December 29, 2022

I trust that the service department is doing a good job. They have been reliable for several years. More

by mollystout6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your trust in our service department, and for choosing Cumberland Kia for your vehicle maintenance and repairs. We're glad to have been able to provide reliable service for you over the years, and we hope to continue doing so in the future. Thank you for your business!

December 28, 2022

Very polite courteous friendly. They kept me informed and even cleaned the inside of the truck. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. One worked Monday another Tuesday.
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to know that you had a positive experience with our team and that your truck was clean when you picked it up. We hope to serve you again in the future!

December 26, 2022

I am 70 years old. I have had several different cars. Primarily Subaru and Kia. This Kia dealership has the best service I have ever received!!! More

by DEBBIE.TURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your kind words! We're so happy to have been able to provide you with excellent service, and we hope you'll come back and see us when you're in the market for your next vehicle.

December 26, 2022

I scheduled a visit for an oil change. No issues, good customer service, will go again. More

by L_WIKRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're so happy to have been able to provide you with excellent service and we hope that you'll come back and see us again in the future!

December 25, 2022

Good service. Large comfortable waiting area. For the most part everyone is friendly and very helpful. However, the cashier I always seem to work with is not very More

by MWBETTS2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear you're happy with our service. We strive to provide a great experience for our customers and it sounds like we're doing well so far! We apologize if you have had a negative experience with one of our cashiers, this is not the norm. Please reach out to us directly if you would like to discuss this further or have any other suggestions on how we can improve your visit. Thank you again for choosing Cumberland Kia, we appreciate your business!

December 24, 2022

The women who works there always seems like I bother her or makes a rude comment. Lucas is great to work with. More

by KENNEDYBINGHAM15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you've had a negative experience with one of our employees and we'll be sure to pass along your feedback. Lucas is a great member of our team and we're happy to have him on board. Thank you for choosing Cumberland Kia and we hope to see you again in the future!

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