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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
December 24, 2022

Susie Green and the entire service department are top notch. Very courteous and customer service oriented. More

by Jakesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. I am glad to hear that our team was able to provide you with the support and service you needed. We appreciate your business and we hope you will continue to choose us for all of your car needs in the future.

December 24, 2022

They all were very kind and reassuring to me during the process of figuring out my car troubles. Susie green went out of her way to make sure the fix would be covered. More

by Makkae8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, Susie Green, and our staff. We're glad to hear that you found everyone to be kind and reassuring, and that we could help get your car troubles sorted out. We hope you'll come back to see us again the next time you need a car serviced.

December 23, 2022

I just got thru using the Cumberland Kia dealership for a service call on my 2018 Soul. I was highly impressed, from the first call to the final pick up of the vehicle. This dealership surpassed my expecta More

by rpsmithy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to leave this great review. We're happy to hear that you had a positive experience with us, and that we were able to exceed your expectations. We hope you'll choose us again for your future automotive needs. Thank you!

December 23, 2022

Rebecca & the team there always take great care of me. 5 stars all the way around More

by TRITONGROUPGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie & Rebecca are the best , Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our service department. We strive to provide excellent customer service and it is great to know that we were able to meet your expectations. We hope you'll continue to choose us for all of your automotive needs in the future.

December 22, 2022

The service was excellent, professional, friendly and cost affected. I would highly recommend Kia in Cookeville TN. Great location easy to get to. More

by DDUNN8120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review. We're glad to hear that you had an excellent experience with our service department, and we hope you'll continue to choose us for your automotive needs in the future. Thank you for recommending us!

December 21, 2022

The service department is first class! I appreciate the young lady who takes care of us so well! More

by MSHIRLEY111
Recommend Dealer
Yes
Employees Worked With
Susie Greene is wonderful!, Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you so much for your kind words, Cumberland Kia family! We are truly blessed to have such wonderful customers like you. We strive to provide the best customer service possible and it is evident in the way that our team interacts with our guests. It is a joy serving you all and we look forward to doing so for many years to come.

December 21, 2022

All employees have become family, always courteous, explaining every detail that's to be done. More

by acrehobbyfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Tina Ledbetter
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia! We are so happy to have you as part of the family and appreciate your business. We will continue to work hard to earn your trust and provide you with excellent service. Thank you for choosing us!

December 20, 2022

Great people and great service at this dealership. Lucas is the best service representative I have seen at any dealership. Keep up the great work! More

by Fcurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs, and for taking the time to share your experience with us. I'm glad to hear that our team was able to listen and attend to your concerns in a timely manner, and that you're enjoying the results of their work. We appreciate your business and look forward to serving you again in the future.

December 20, 2022

Always get me right in! Lucas is great at his job. So friendly and courteous! More

by KCROUCH1279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for your review, Lucas is a great asset to our team. We're glad to have him on board and that he's been able to provide excellent service to you. Thank you for your business!

December 20, 2022

Service was fast and they took the time to listen to me talk about the car. It does run smoother after the service. More

by Jasonburns00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of the one guy that helped me.
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for your review, we're glad to hear that you had a positive experience with our service department. We strive to provide each of our customers with the best possible service and it's great to know that we were able to meet your needs. Thank you for choosing Cumberland Kia!

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