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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
December 16, 2022

Susie and Lucas are always very helpful. They are both very nice. Had an issue last Friday night and Lucas arranged for someone to drive us home. More

by GWINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for your kind words, Susie and Lucas are both valued members of our team. I'm glad they were able to help you out when you needed it. Thanks for choosing Cumberland Kia!

December 16, 2022

Great experience. I had a recall on my 2023 Kia Sportage on the side air bags. I made an appointment at 8:00 am. I arrived at 7:50 am and was finished at 8:10 am and r More

by LTURNER38571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. We're glad to hear that you had a great experience and our team was able to take care of your recall quickly. We hope you'll come back to see us when your vehicle needs service again. Thank you!

December 15, 2022

Took less than 20 minutes. Very prompt service. Very pleased. Will definitely go back again More

by QUALITYFIBERGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review

Aug 10, 2023 -

QUALITYFIBERGLASS responded

Good prompt service

December 14, 2022

Vanessa answered any and all questions i had for her regarding the purchase of my new RAV4. I am beyond happy with my new vehicle!! More

by graygoose
Recommend Dealer
Yes
Employees Worked With
Vanessa Neal
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

December 14, 2022

The wait wasn't bad while my car was being worked on and they showed me the prices of new tires but I wasnt pressure into buying them. Overall good experience. More

by Squintz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that your experience was good overall. We apologize for the wait time you experienced and are happy to hear that you weren't pressured into buying new tires. Thank you for your business and we hope to see you again soon.

December 14, 2022

This was an oil change appointment only. They asked if I wanted tires rotated and I said no. After I payed bill I noticed they charged me for a rotation and they had to change them back and More

by ASCLARK1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

December 13, 2022

Always a pleasant experience and won’t do business anywhere else. And my wait time is always very short. More

by STORMY8102
Recommend Dealer
Yes
Employees Worked With
Lucas and Susie are the best!, Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you always have a pleasant experience when you come in and that your wait time is short. We hope to see you again soon!

December 13, 2022

They were courteous, and on time with my oil change and tire rotation and keeping my car up-to-date More

by GCHORDBLUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. We're glad to hear that we were able to meet your expectations and that your visit was a positive one. We hope you'll continue to choose us for all of your automotive needs in the future.

December 10, 2022

They took very good care of everything that was needed. And fit the sunroof leak fixed. Good customer service as well. More

by Tbrumbalough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the posting

December 10, 2022

Is the second time I went there, very nice peoples and always available to work with my request. More

by Antonello
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you always have a pleasant experience when you visit us and that your wait time is short. We hope you'll continue to do business with us in the future. Thanks again for writing this review.

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