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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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December 09, 2022

Was very polite and got the work done on time. Would got back to them More

by pprntschlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

December 09, 2022

The service department is truly amazing! We never dread our time there. Lucas, Suzy, and the team are rockstars! More

by MISTYSELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

December 09, 2022

The Service just as promised. We have done business with Tim before. Nice people and friendly service. More

by LINDABILBREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We appreciate your feedback

December 09, 2022

Cumberland Kia service area is the best I have ever dealt with. Always so helpful and kind. Very professional and knowledgeable More

by vhall771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the kind words

December 09, 2022

Took care of warranty service and got the work done fast. Kept me updated throughout the process. More

by BSTOUT1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that our service team took care of your warranty needs in a timely manner. We appreciate your business and hope to serve you again in the future.

December 08, 2022

They are the best deal I have worked with I love the friendliness the cleanliness and they're very punctual More

by DEBBIESEALS95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green, Brandon Hall
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

December 08, 2022

I’ve been taking my vehicles there for years and no way would I go anywhere else! More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for the great review, Cumberland Kia! We're so happy to hear that you've had a positive experience with our dealership and our staff. Our service department strives to provide excellent customer service and we're glad to hear that they have met your expectations. Thank you for recommending us and we hope to see you again soon!

December 08, 2022

Usually we have no issues but they didn't rotate our tires like we asked. My husband had to bring it to their attention and then they finally did it. They also didn't reset the reminder miles for servic More

by VACOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that our team didn't rotate your tires like you had asked and that the reminder miles for service wasn't reset. I'll be sure to pass this along to our team so they can learn from it and improve their customer service skills. Thank you again for choosing Cumberland Kia and we hope to see you back soon!

December 08, 2022

Great Great Great friendly speedy service curtious excellent Great job fixed the first time Great More

by LAURIEL1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we appreciate your business. We're glad to hear that our team was able to provide you with excellent service and that you would recommend us to others. We hope to see you again soon!

December 08, 2022

Best service center around! I wouldn’t go anywhere else! Some service centers try to sell you what you don’t need. Cumberland Kia is #1 in integrity! More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

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