Back

Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

Sort by
December 07, 2022

Great dealership great people everyone here are very helpful the service is second to none highly recommend More

by Chuckbruce27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia! We're so happy to hear that you had a great experience with us. Our team is dedicated to providing excellent customer service and we're glad that we were able to do that for you. We hope you'll come back and see us again when you need a car!

December 06, 2022

Helpful, polite employees. Difficult to get a call back when leaving messages for repair appointments. Multipoint inspection pages don’t always match w/work completed. Maintena More

by MARCIE FERRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman, Service Department employees , Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle service needs, and for taking the time to share your experience. We're sorry to hear that you've had some difficulty getting a call back when leaving messages for repair appointments. Our goal is always to provide our customers with the best possible service, and we apologize if we have failed to do so in this case. We appreciate your bringing these issues to our attention, as they will help us improve our service offerings. We hope that you will continue to choose Cumberland Kia for all of your future vehicle maintenance and repair needs.

December 06, 2022

Pleasant, helpful, courteous. Waiting area is clean. 15 word minimum is a little to much. More

by JERIJENNETTE
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you so much for sharing

December 05, 2022

The dealership it’s self if trying their hardest however, they’re having such trouble getting ahold of people above them and having help that I haven’t got my car back in going on 4 weeks and this is the sec More

by JENAREECE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we understand how frustrating it can be when your car is in the shop. We are doing our best to get it back to you as soon as possible. Please don't hesitate to contact us at 931-520-4159 if we can be of service.

December 03, 2022

Very nice no problems please name easy to speak with would recommend to anyone if asked More

by jfaulkner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 02, 2022 -

jfaulkner responded

N

December 03, 2022

Always great service! Always explain what they are doing and let’s you know how much.. More

by NENACYNDI6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share your experience with us.

December 02, 2022

It’s the best dealership I’ve been in. The service far exceeds any other. More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you for your positive feedback, we truly appreciate it!

December 02, 2022

No high pressure sales tactics. Friendly and helpful. I may be forgetting a name or two, so sorry. Thank you! More

by DCE1470
Recommend Dealer
Yes
Employees Worked With
Cody Stout, Brandon Hall
Dec 06, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review!

December 02, 2022

The Cumberland Kia is an excellent service center for all your service. We have bought 7 vehicles from this dealership. Every salesman we have had has always done their best for me. Their service is wonderf More

by GLOVER126
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lucas in Service is always friendly and accommodating., Adam Eldridge, Scotty Litton, Tina Ledbetter, Susie Green
Dec 06, 2022 -

Cumberland Kia responded

We appreciate your feedback

Dec 07, 2022 -

GLOVER126 responded

My Email Glover126@hotmail.com

December 02, 2022

they always give me fast service, they take good care of my van and treat me like I' know what I'm talking about More

by HOUNDKEEPER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

Dec 06, 2022 -

HOUNDKEEPER28 responded

I have never worked with a better car dealer in the 61 years I have been driving. Lucus and Sussie are great and treat me like family

...
55
...