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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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December 02, 2022

I really enjoy going to this dealer because of their friendliness, promptness and quality of work. I have never been dissatisfied with them I recommend them to anyone. More

by DEBBIERASBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Your marvelous review means a lot to us

December 02, 2022

Left my jeep to have new tires and wheels mounted and came back to a perfect vehicle ready to go. These guys were amazing! More

by buywithkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your automotive needs, we look forward to serving your vehicle needs for years to come.

December 02, 2022

The best service center I have ever been in! Total satisfaction in every regard! A # 1 More

by Gordon Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Dec 06, 2022 -

Cumberland Kia responded

We appreciate the time it took for you to write this review.

December 01, 2022

Great experience. They cater to your needs. Comfortable waiting room. Coffee..wifi...vending machines. Great service department. More

by SUBTEACHER37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

December 01, 2022

I bought car number one from here based on salesman Cody Thomas alone. I bought car number two from here based on Cody Thomas AND service department. Recently was able to donate to Toys for Tots and had BOT More

by Chad Montgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas , Susie Green
Dec 06, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

November 30, 2022

Very fast service! Service manager went out of her way to make my visit pleasant More

by m.thompson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Dec 06, 2022 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating! If you have any other questions or comments, please let us know how we could help! We hope to see you in the near future.

November 29, 2022

Great customer service. They treat you like they’ve known you for years. Excellent location. More

by mark2714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us online

November 29, 2022

This Kia is awesome. Good service and friendly. I would recommend everyone to this dealership. More

by NOPUTPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 29, 2022

Wish we had been told of the toy drive. My tires are fairly new. Said I need to look into new tires. The mileage sticker is wrong for the next oil change. More

by DGC1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who was in service , Susie Green
Nov 29, 2022 -

Cumberland Kia responded

We appreciate the time you have taken to provide feedback

November 28, 2022

Always has me in and out quickly with great service! Always a pleasure doing business with them. More

by STORMY8102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank You for the 5 star review!

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