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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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November 27, 2022

I love Cumberland Kia the service department is great and always has informative answers on my car and keeps my wheels rolling. Thank you Susie and Lucas your my peeps. Thank you More

by MSDOLITTLE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

Nov 30, 2022 -

MSDOLITTLE61 responded

My email address is msdolittle61@yahoo.com

November 26, 2022

Susie is extremely knowledgeable about Kia’s warranty and their products. I don’t think I have asked a question she hasn’t been able to answer. More

by HJOHNSON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you for the great review!

November 26, 2022

They always treat you with kindness like part of their family and always get you in as soon as possible More

by elscarb2@frontier.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for posting the review

November 26, 2022

Great dealership you can trust with all your business. Simply down home service . Need more of type More

by RBOYD11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you for writing this fantastic review

November 26, 2022

Service department is excellent. .quick awesome service. Employees were very helpful and did an excellent job on my Kia. More

by CBROWN0457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

We appreciate you taking the time to share your experience

November 25, 2022

I have been going to Cumberland Kia ever since moving to Tennessee two years ago and I’ve been very satisfied with their customer service and quality of their service department. They are friendly and compe More

by jjgolfshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for your fabulous review

November 25, 2022

Always great service and friendly staff waiting to accommodate your needs! I feel confident my vehicle has been serviced to my expectations. More

by BDL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

November 24, 2022

Always nice and courteous always helpful with everything and answer questions would recommend this service More

by CETAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Nov 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us online

November 24, 2022

Worst service I have ever seen. I had to call to to get any update , service advisors are either over worked or completely incompetent. As far as the mechanics, they changed a s More

by UT_JUNKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green, Brandon Hall
Nov 29, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. I am sorry to hear that you had such a poor experience with our dealership and service department. I will pass along your comments to our management team so that they can be addressed. I hope you will give us another chance in the future should you need service on your vehicle. Thank you for your time.

November 24, 2022

Best service in town. Always polite and courteous with fair prices makes us a loyal customer. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 29, 2022 -

Cumberland Kia responded

We appreciate your feedback

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