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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
November 18, 2022

Very prompt and courteous. Took me immediately and relaxed in nice sitting room while work being done. Small price for tire rotation, but i thought maintenance pkg.had been add More

by MFROUNFELKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McElderry, Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank You for the 5 star review!

November 18, 2022

Very courteous and prompt about everything we need Clean waiting room and everyone is happy to help you More

by Carolynmcbride50@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us online

November 17, 2022

Easy to work with. Service department staff is friendly and andwers any questions I have. More

by ANN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 17, 2022

Kia of Cookeville is the friendliest service center I’ve ever been in. Lucas can answer any question you have, he is very knowledgeable. He takes his job very seriously. I’m so happy I bought a Kia. Thank More

by Robree58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for your fabulous review

November 16, 2022

They got my car ready for winter. They were finished in a decent amount of time. They also answered any questions I had and explained fully. More

by SHERRI.ROCHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for sharing

November 16, 2022

Always a great experience with Cumberland kia. Customer service is amazing and reliable. Thanks for all you do More

by PAIGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

November 16, 2022

Excellent Dealership Kind People Great Cars Knowledgeable People Great Service Dept Clean Environment Decent Prices More

by jfeclipse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for your kind words

November 15, 2022

The management of the Cookeville KIA always go above and beyond for us and we appreciate it! More

by CANDIANN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us online

November 15, 2022

Getting someone to answer the phone for Cumberland Auto is a joke. It will ring at least 20 times before she answers. Then you have to let them transfer you to KIA service. They might answer the phone. It More

by Camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. I am sorry to hear that you had such a poor experience with our phone system and that it took so long for you to get your car serviced. Our service department is staffed by friendly and knowledgeable employees, and we aim to provide the best possible customer service. However, I understand how frustrating it can be when you are unable to reach us easily. I will pass along your comments about our phone system to our management team and ask them to look into ways we can improve this process. We appreciate your feedback and hope that you will give us another chance in the future should you need service on your vehicle.

November 15, 2022

They told me my kia soul was ready and when I showed up it wasn't. I live an hour away. Not to mention once I finally was able to pick my car up the battery was dead (after they had it for 2 and 1/2 months More

by Heather Kardos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear there were some miscommunications regarding the status of your Soul and that you experienced some trouble with the battery once you picked it up. We try our best to keep our customers informed but I understand sometimes things fall through the cracks. I apologize for any inconvenience this caused you. We would like to extend my sincerest apologies for the way your visit ended with us. We never want our customers to feel neglected or ignored and we certainly did not mean to leave you feeling that way. Please don't hesitate to contact us at 931-520-4159 should you care to talk a little more in detail. Again, thank you for choosing Cumberland Kia and I hope that we can earn back your trust in the future.

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