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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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October 26, 2022

I had a great experience,everyone was so nice. Friendly.I could not ask for better treatment and service. Thanks for all your help James J Masters More

by JJMASTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 01, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 26, 2022

Would do the work but came out to 80. 00 to get one side of my headlight bulbs replaced. More

by MARCELLAMELTON68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you felt the price was too high for replacing your headlight bulbs. We strive to offer competitive prices and provide quality service. If you have any other concerns, please do not hesitate to contact us. Thank you again for choosing Cumberland Kia.

October 25, 2022

Took the time to figure out what was wrong with my car. It was the rotors which was not likely problem More

by RGS636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucus, Susie Green
Nov 01, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 23, 2022

The service manager, Lukas, and the advisor, Susie, are both amazing! They always take the time to listen and actually understand your problem, even when it's a complicated one that requires repeat visits. More

by DGMILLER1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lukas, Lucas, Jon Ward, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 23, 2022

Great service done when promised. Employees very helpful and understanding. Definitely would recommend the service department to anyone More

by JAH383616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We appreciate the feedback

October 22, 2022

car detail was excellant. .all associates were very polite and helpful....send your car to get detailed! More

by Captiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

October 22, 2022

KIA service center is always helpful with any questions about maintenance and the staff is so friendly. More

by SKCHRISTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 22, 2022

Great ! !! Fast !! Clarence And Suzie was wonderful to work with!! They make sure my vehicle is alway in tip top shape ❤️ More

by JPHY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence Claridy , Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for the posting

October 21, 2022

Friendly and knowledgeable staff. We were greeted promptly and made comfortable in your waiting area. The service technician was great. Will definitely use again. More

by CAMCOURT02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember any names
Oct 25, 2022 -

Cumberland Kia responded

We appreciate the feedback

October 21, 2022

I have gotten two or three cars here my cars have always been good and the service has always been outstanding. I have never had any complaints with kia More

by JENN_HBBS5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

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