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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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October 21, 2022

Pleasant and cheerful atmosphere and very clean waiting room. Service was speedy and excellent. Staff was very friendly and would recommend this place for service. More

by GENTRY438
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 21, 2022 -

GENTRY438 responded

Thank you for a very pleasant experience.

October 21, 2022

I always take my car there and always will due to the excellent service they provide More

by shonea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

October 21, 2022

I BOUGHT MY 1ST CAR THERE AND TRUCk, great people, nice go out of they way to help and explain nicely on fixing my truck More

by MICHELJBEACH.SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUCAS IN SERVICE, GREAT GENTlEMan, never let me down, Cody Stout, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience while visiting our dealership

October 20, 2022

They had me in and put in the time that they said. Awesome job thank you. More

by PLPADDACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for the posting

October 20, 2022

Service is usually very prompt, but after waiting almost 2 hours after my appointment time, my car still hadn't been taken back for an oil change. Otherwise, everything was excellent More

by DEBBIE.BARNARD.IS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson, Rebecca
Oct 25, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you had to wait a while after your appointment time for your car to be taken back for an oil change. We appreciate the rest of your experience and are happy to hear that you were generally pleased with our service. Thank you for choosing us and we hope to see you again in the future!

October 20, 2022

I did not have to wait long for my routine oil change and tire rotation . Staff is very friendly and courteous. Highly recommend More

by Mlblaisdell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who waited on me
Oct 25, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 20, 2022

Efficient and friendly. it was very easy to check in and service was quick. Thanks More

by TIMOTHYMAYNARD156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Oct 25, 2022 -

Cumberland Kia responded

Thank you for your kind words

October 19, 2022

This was the best experience we ever had with a dealership ever. Lucas was amazing and so professional and knowledgeable. We are happy to have found a dealership to call home since we just moved he More

by venusxojason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Reab
Oct 25, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 19, 2022

Fantastic service very knowledgeable and personable ,thanks again for great service as always.I will be using there service department again More

by Tlchitwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 19, 2022

They have very good sales people. I co signed for 2 of my grandchildren and am very satisfied with your service. More

by NANA.GABBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

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