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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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October 14, 2022

Susie Green is awesome in helping me out in any situation. Great job everyone. Thank you. More

by LJDRAGONFLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

It was a pleasure to read about experience

October 14, 2022

Thanks to the service staff at cumberland kia in taking care of my needs in the last minute without a appointment. Thanks to you all. More

by flyingrob000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We appreciate you taking time to leave us a great review!

October 13, 2022

I just want to thank the service dept at cumberland kia they do a wonderful job explaining what's going on with vehicle and do a great job helping me understand what I'm paying for in the end. Thanks guys More

by flyingrob000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for taking the time to write such a great review

October 13, 2022

I was in and out in about 20 minutes. Everyone was friendly, polite and professional. More

by MELODY4U9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who the service techs were, Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to write this review

October 13, 2022

From time of check in to a consult with the rep, I was in and out of there in 30 minutes. Great experience and that is why I have my car serviced there. More

by GLADEVOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

October 12, 2022

Service department was more than accommodating and so very friendly, professional and courteous. Suzie kept me updated on the status of my engine replacement. I was provided a loaner vehicle while the More

by janine.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that waited on me on Saturday's in Susie's absence. I do not know his name., Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for the awesome Review

October 12, 2022

Very friendly staff that make you feel like they have known you forever! Very professional More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Oct 15, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

October 12, 2022

Staff was very helpful and knowledgeable about the product. They had it completed in under the estimated time and it looks awesome! I would highly recommend using them for any custom work you need don More

by TRSWALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names
Oct 15, 2022 -

Cumberland Kia responded

Thank you for leaving this glowing review

October 12, 2022

I love going to Kia they are always nice and they do there job and I like the vehicles they have I have no trouble from them at all I love my car 2020 Kia Forte More

by PAMELAFERGUSON645
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We appreciate you taking the time to share your experience

October 11, 2022

Always keeps to my appointment time. Courteous and fast. Great employees and out quickly. Thanks More

by HOPECOX01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience with our dealership

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