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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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October 11, 2022

I ask them to rotate my ties that I purchased from them and to check pressure! I got home with the same problem that I had when I arrived! More

by MSHIRLEY111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SusN was not there a gentlemen took care of us! I am very unhappy with my service! When Susie I’d there tho ha are handled well! , Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're sorry to hear that the tie rotation service didn't meet your expectations. We'll make sure to pass on your feedback to our team. Please feel free to contact us at (931) 520-4107 should you care to talk a little more in detail.

October 08, 2022

They were very professional and listened to what I had to say. They serviced my can in a timely manner. More

by SCARLETS.BUSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us.

October 08, 2022

They fulfilled what they set out to do, & for the price they quoted me on the phone. More

by Butta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share your experience with us online

October 07, 2022

My experience with Cumberland Kia was absolutely fantastic. Suzie and Rebecca provided timely updates as well as being very professional at all times. I would recommend everyone to use Cumberland Ki More

by jeremy_casteel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca, Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

October 07, 2022

Prompt appointment time starting my service, employees kind and courteous, quick completion time that was promised, detailed explanation given of my service. More

by BRENDA.G.JONES58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

October 07, 2022

All things considered wait isn’t bad, costs a little high but not crazy. Kia on top of our list for new cars. More

by KIA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for the great feedback!

October 07, 2022

Very little wait! Caring & informative Employees! Convenient Location! Good Work! Workers Eager To Help! Thanks! More

by BEARVIEWER52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Happy to hear you had a great experience

October 06, 2022

Wonderful customer service. Friendly employees with smiles. Very clean facilities. A comfortable waiting area and wi fi access.. More

by MSPRECIOUS2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thanks so much for your positive feedback

October 06, 2022

Part needed was promised to arrive on 9/6 But did not arrive till around 9/28. The guys in the shop were relaying what the parts department we're telling them and apparently the parts department had no c More

by JBDOBERS1@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're sorry that the part you needed didn't arrive when expected. We'll make sure the check for $250 arrives at your address as soon as possible.

October 06, 2022

While I did not have an appt, they did great at fitting us in and taking care of a small issue More

by CLVANNESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for sharing your experience with us!

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