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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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October 05, 2022

Lucas is always very helpful and always so kind. He is great and customer service is on point. He always checks behind the service men since an oil plug wasn’t placed back properly a few months ago. More

by KRISTIMCBROOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas in service
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for your the words

October 05, 2022

They are very very helpful and great people. If you call them they do there best to help you. And if you have trouble with something they will do anything to help you. More

by BLACKBISON54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership!

Oct 16, 2022 -

BLACKBISON54 responded

They are great people that work there.

October 05, 2022

Best dealership and service center. I would not go anywhere else. Lucas Susie, and Dusty are the best. More

by K_HARLESS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for your wonderful review

October 05, 2022

Excellent service! We were in and out in less than 20 minutes. I was impressed! Well done! More

by HAYES.JOHNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share your experience with us.

October 05, 2022

The man who helped me was honest about what needed to be done to my car. He was very efficient as well. More

by brandyklaers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for posting the review

October 04, 2022

As always the Service Department is great. Always friendly and helpful. Quick and efficient. No waiting. Bill not unreasonable. I trust them to keep my Telluride up in care with it’s schedule More

by MARLENE44133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for your fabulous review

October 04, 2022

Very nice and understanding. Helpful in every detail in communicating and practical areas. Made me feel validated and heard about my concerns. More

by Jesbice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for your positive feedback, we truly appreciate it!

October 04, 2022

Iv bought two new vehicles from them I ordered what vehicle I wanted the second time they didn’t even bother to actually order it and I settled for something different the first oil change was $80 four More

by RICHAMANDA25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you were not happy with the service you received. We would appreciate the opportunity to speak with you further about your experience and see what we can do to make it better. Please call us at (931)520-4107 should you feel a phone call would be helpful

October 04, 2022

Very good svc. Happy with time efficiency and also the courtesy of the employees. Explained anything I had question about. More

by GGLOVER0804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green
Oct 15, 2022 -

Cumberland Kia responded

Thank you so much for the great review

October 03, 2022

They were very fast and courteous. I did not have to wait any longer than they said that I would. More

by B_CATES8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 15, 2022 -

Cumberland Kia responded

We appreciate the time it took for you to write this review.

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