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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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September 30, 2022

Thanks for taking care of me. Car works good. And feel I can drive safely. More

by BILLUPS.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Sep 30, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share with us

September 30, 2022

Great service, they always have great customer service and very friendly. Great prices, clean waiting area and refreshments More

by belljessica17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us

September 30, 2022

I wouldn’t recommend anyone to go to Kia because they will put parts on your car that you do not need you can’t trust them More

by Timdunn716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susie Green
Oct 01, 2022 -

Cumberland Kia responded

Hello, we're sorry to hear you had such a negative experience at Cumberland Kia. We would appreciate the opportunity to speak with you further about your visit and rectify any wrongs that may have occurred. Please contact us at your earliest convenience so we can resolve this issue. Thank you for your time. Please feel free to contact us at (931) 520-4107 should you care to talk more in detail.

September 30, 2022

Great people, great service, eaay to deal with. 5 stars. Give them a try soon. More

by Julie1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you so much for this great 5-star review

September 30, 2022

The crew was very polite and welcoming. They make sure everything is functional before you are able to leave. A follow up call is also made to ensure that the service was taken care of pro More

by browncedriccj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have been able to provide you with excellent service. We appreciate your taking the time to leave a review and letting us know that we met your expectations. If there is anything further we can do for you in the future, please don't hesitate to let us know.

September 30, 2022

Very clean waiting areas and the service is always fast. Great prices on the services and great customer service More

by belljessica17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review

September 30, 2022

They have always been very nice and helpful, having trouble with my car, it is still under warranty, it's burning the oil,keep telling Me they will put a new engine in it, been 11 months and still no n More

by GUNTER_D.W
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you are still having issues with your vehicle. We will do our best to get the issue resolved as soon as possible. Please don't hesitate to reach out to us if there is anything else we can do for you.

September 29, 2022

When my check engine light came back on after getting a new engine, I rushed back to Cumberland Kia. They took me right in and checked everything out. They kept in constant communication with me and had my More

by Melanie Rainey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you so much for sharing

September 29, 2022

I didn’t know what to do and where to go. I parked my car in the lane and went in. I had NO idea I was supposed to check in. I waited an hour till I talked to a gal and she asked me if I h More

by jackiemcgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Sep 29, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're sorry to hear that you had a negative experience. We would have been happy to help you with your car when you arrived, as it is our policy for customers to leave their keys with us. When you come in next time, please be sure to let one of our team members know and they will be more than happy to assist you. Thank you for your business and we hope that you'll give us another chance in the future.

September 28, 2022

Quick and courteous response to adjust the computer system for air bag recall without having to make an appointment!!😍🙌🏼 More

by DMC4MORE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Attendant working Saturday am Sept 24th
Sep 29, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience while visiting our dealership

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