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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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September 28, 2022

Susie is always so personable when I come in and is super informative. The service people are too! More

by CARLYSTOUT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you so much for the posting

September 28, 2022

Although I waited a long time for oil change and tire rotation, they were generous enough to discount my total. Very courteous. More

by Scamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

September 28, 2022

Always exceptional service. Cumberland Kia does everything they can to explain and help you understand what they are doing with your vehicle. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 28, 2022

Service Department is the best I’ve ever encountered. Professional & kind. Treated well. Even the amount charged was still within my budget. Answered all concerns I had. Would recommend to anyone. More

by JAWALL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 30, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your kind words and are happy to hear that our team was able to take care of everything properly. If there's anything else we can do for you in the future, please don't hesitate to let us know. Have a great day!

September 28, 2022

Great service, super friendly staff. They do all my mechanic work. I won't take my vehicle anywhere else. More

by CPWEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

We appreciate your feedback

September 27, 2022

I cannot say enough about the gentleman that tinted my windows. He was extremely knowledgeable and explained everything and was also very quick at doing the work which was excellent quality. More

by horseshoer04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gentleman doing the tinting
Sep 29, 2022 -

Cumberland Kia responded

We appreciate you taking time to leave us a great review

September 27, 2022

Lucas was outstanding, super knowledgeable ! Excellent experience! Not happy with Kia, my shortage is 20,000 miles under warranty, time was expired. For the intake manifold to go out is one of t More

by mariaknight66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lucas
Sep 29, 2022 -

Cumberland Kia responded

We love hearing from our customers, so thank you for leaving us this wonderful feedback

September 24, 2022

Very friendly and professional, they are usually on time and the repairs are down correctly every time ⏲️ More

by DONBAIRD52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

September 24, 2022

Service is excellent & timely. The service personnel are friendly and helpful. The only bad thing is it takes a few days to get in for service because they have a tough time keepin More

by JOHNWJONES64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for your kind words. We're glad to hear that you've had a positive experience with our service department. We strive to provide excellent service in a timely manner, and we apologize for any inconvenience caused by the wait time. Please let us know if there is anything else we can do to make your experience better. Thank you for your business!

September 24, 2022

Knowledgeable friendly staff. The service department is always clean. Everyone always helpful. Everyone there is almost like family. I wouldn't take my 2915 Sorenta anywhere else More

by PAMRUSSELL140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 29, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, and for taking the time to write a review. We're so happy to hear that you have had such a positive experience with our dealership, from our knowledgeable and friendly staff, to our clean service department, and everyone in between. We pride ourselves on providing an exceptional customer experience at Cumberland Kia, and it sounds like we are succeeding! We hope you'll continue to choose Cumberland Kia for all of your automotive needs in the future. Thank you for your business!

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