Cumberland Kia - Service Center

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for rating us 4 stars. We're glad to hear that you have generally been happy with the work we've done on your vehicles, and that our staff has been friendly. I'm sorry to hear that it has been difficult to reach us by phone, and that we have not been able to provide a courtesy ride in the past. I'll pass along your feedback to our team, so they are aware of this issue. We hope you will continue to allow us to service your vehicle needs in the future.

Cumberland Kia responded

Hello, we're sorry to hear of the experience you had at Cumberland Kia. We would appreciate the opportunity to speak with you further about the situation. Please feel free to contact us at 931-520-4196 should you care to talk a more in detail.

CHRISLEE793 responded

No thanks, we called and spoke with you three separate times and was told that nothing could be done each time even though we were straight lied to, not even a break on the tow bill. My friend has his own tow truck, why would I ever say yes to a 326.00 tow when I know he would have done it for free, if I wasn’t lead to believe everything was covered under warranty? No Kia for us ever again!

Cumberland Kia responded

Thanks for this great review

Cumberland Kia responded

We couldn't ask for nicer comments

Cumberland Kia responded

It was a pleasure to read about your recent visit to our dealership

Cumberland Kia responded

Thank you for choosing to service your vehicle at Cumberland Kia, we appreciate your business. I am sorry to hear that some of the services you requested were not completed on your first visit. We try our best to complete as many services as possible during the initial visit, but sometimes due to parts being on back order or other unforeseen circumstances, some services must be completed on a later date. Receipts and detailed information about what was done during your service appointment are always available upon request. I apologize if this was not made clear to you when you picked up your vehicle. If there is anything else we can do for you in the future, please do not hesitate to contact us. Again, thank you for choosing Cumberland Kia and we hope to serve you again in the future.

DMZORZA responded

If you cant handle a milege maintenance, oil change, which was to include a tire rotation at a "scheduled" appt then maybe I should look elsewhere for my car maintenance. These two things were my main focus the first visit. They had nothing to do with ordering parts. The dealership I bought the car from was going to pay for the other two issues and one of them the part had to be ordered. I GET THAT! But when I bring my vehicle in for mileage maintenance, I expect it to be done and completed on that visit. Not in intervals, with multiple appts to get the job done. As far as reciept of detailed information of work done I DID request it! DENIED and told it would be mailed to me, along with my bill for service. Almost a month later, I still have not recieved it! Making me feel like I misunderstood, isnt gaining much respect from me. Don't EVER insult me! Its just xxxx poor service. Not a good start. I still questioned what was actually dobe, being my vehicle sat out in the parking lot for an hour and a half before it was even taken in. When I schedule an appt. I expect my vehicle to be started on. I sat there almost the entire morning. That is b.s. Especially when most of what I needed done that first visit, it was ignored. I should have been told at the scheduling of my appt that they couldnt handle the 100,000 maintence check, oil change and filter and tire rotation in one visit. The other two things could have waited for the next appt. as the part for my door had to be ordered. The incompetence isnt on my end!

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating!

Cumberland Kia responded

Thank you so much for this great 5-star review!

Cumberland Kia responded

Thank you so much for taking the time to share