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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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September 15, 2022

Quick appointment scheduling for next day and quick service. I got call car was done with in 30 minutes of drop-off. More

by CARRIEBUSSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share your experience with us online.

September 15, 2022

Great people willing to help you clean friendly environment do as quickly as possible so your wait is short More

by judyemberton48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our staff. We aim to provide a quick and easy service experience for our customers and are happy to hear that we were able to do so during your visit. Thank you for your business and we hope to see you again soon!

September 15, 2022

I made my appointment online and it was confirmed almost immediately. The car was taken in for service promptly. I was given an update on what they were finding and the service completed in approximately 4 More

by JLSPECKTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience with our dealership

September 14, 2022

Quick service, friendly staff, easy to get your vehicle in for service and nice waiting area More

by CHARRIS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us

September 14, 2022

Extremely friendly, welcoming, informative, took time to listen to my concerns about my Kia and great service. More

by DONICAJ69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

We appreciate you taking the time to leave us a great review

Sep 17, 2022 -

DONICAJ69 responded

Thank you for your fabulous service. I will definitely be back.

September 14, 2022

I am very happy with Cookeville Kia, always been professionally and a service with a smile.. More

by KINGCOBRA1951lg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for this fantastic review!

September 13, 2022

I love doing business with Cumberland Kia. The staff is very friendly and they are very honest with me about my vehicle. I will definitely buy my next vehicle from them. More

by marandaturner17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for the kind review of our dealership

September 13, 2022

Nice follow up and great service. Easy fix of the recall. Took only 20 minutes. More

by ANNETTEEUDY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thanks for this great review!

September 13, 2022

It is east to work with, easy to make appointments, courteous, mannerly, and good waiting area. More

by cjlavely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

We appreciate your time and the extra effort it takes to provide your feedback

September 13, 2022

Cumberland kia, especially Suzie and Lucas, serve their customers very well. They are always kind, courteous, and they do their best to keep you informed about the issues with your car and what the resolut More

by joyrnocn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Sep 17, 2022 -

Cumberland Kia responded

It's delightful to know that we were able to provide you with such a memorable and pleasant experience

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