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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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September 13, 2022

Service department took care of us after a flat tire. In and out in 30 minutes. Great support!! Highly recommended. More

by KENDOUGLASS2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

September 12, 2022

great service all the way around. employees very helpful and service manager is wornderfull. work all performed correctly and at time quoted that veh should be done. More

by JUDYGENTRY89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

September 11, 2022

The service department front end team are wonderful to work with, however, I am less than satisfied with the performance of the mechanics. Their ability to correctly repair my vehicle has taken no less t More

by marymartin6421
Recommend Dealer
Yes
Employees Worked With
Lucas
Sep 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to share your experience. I'm sorry that our mechanics have not been able to satisfactorily repair your vehicle on the first few attempts. We will make sure to pass along your feedback so that we can continue to improve our service. Thank you again for choosing Cumberland Kia.

September 10, 2022

Great service department. Efficient and finished in a timely manner while I waited. Good communication about recalls and updates. Good warranty on vehicles More

by CLEMOWJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 17, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 10, 2022

Gets you in in a timely manner. Work has been excellent. Lobby is comfortable while you wait. More

by DENGLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to write this review

September 10, 2022

They were able to get me in and back out again in less than thirty minutes. More

by HAYES.JOHNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

September 10, 2022

Excellent service all the time. Prompt and friendly. Very knowledgeable and explaining all your needs in detail. Keep up the good work 👍 More

by EDELRFERNADEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 17, 2022 -

Cumberland Kia responded

Thank you so much for the posting

September 09, 2022

Always friendly and courteous. Try to get me in and out as efficiently as possible. Greatly appreciated! More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Greene I also work with Mr. Rheab, Susie Green
Sep 10, 2022 -

Cumberland Kia responded

We appreciate you taking the time to share

September 09, 2022

Always friendly and helpful - timely with service work too! Would definitely recommend Cumberland Kia in Cookeville! More

by Haviesdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 10, 2022 -

Cumberland Kia responded

Thank you so much for the recommendation

September 09, 2022

Kia has excellent services dept and body shop they always go above and beyond to make you feel like you are the only person there .I can’t say enough wish I knew all the names of the guys More

by WEBBPAULA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Sep 10, 2022 -

Cumberland Kia responded

Thank you so much for the kind words

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