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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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September 02, 2022

I called three times over two week period for a appointment to get my oil change and tires rotated I had to leave a message and no one returned my calls. The fourth call I was able to speak to a pe More

by ledastover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca, always dealt with Susie before her, Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It was a pleasure to read about your recent visit to our dealership

September 02, 2022

This store is excellent. They are extreme personable, always on time with appointments and great people. I love dealing with my local Kia. More

by MDCL1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout, Susie Green
Sep 06, 2022 -

Cumberland Kia responded

We truly value your business, and we look forward to working with you again in the future

September 02, 2022

They made me feel welcome rather than a burden. Everyone was nice, professional, and informative. I look forward to my next service visit! More

by JOSHUAGCLARK81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thanks for taking the time to write this review.

Sep 07, 2022 -

JOSHUAGCLARK81 responded

This dealership provided the best experience I could have asked for. Filling out a short survey was the very least I could do.

September 01, 2022

Brought Tacoma in to have windows tinted. Buck did and excellent job. Very professional work. More

by LCMITCHELL2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Walker
Sep 06, 2022 -

Cumberland Kia responded

Thank you for sharing your recent experience with us

September 01, 2022

I have been bringing all my vehicles to this dealership for years no matter the make or model. The Lucas and Susie team are a prime reason for using this dealership and the outstanding attention to detail More

by Fcurrier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 01, 2022

We needed emergency A/C help. Your employees went to work late on a Friday. They fixed our problem allowing us to finish a trip from sunset beach n.c. to Phoenix az. Thank you More

by linden_hammond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Sep 06, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

September 01, 2022

Our car was taken in quickly and corrected quickly. We are very happy with Kias response. More

by DEBORAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Ledbetter
Sep 06, 2022 -

Cumberland Kia responded

It’s wonderful to know that you had such a great experience while visiting our dealership

September 01, 2022

It was a good experience for me that day I will go back again soon More

by KINGEVONNE00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your thoughts with us

September 01, 2022

Great staff, great service technicians, work was done quickly, I have all my vehicles of different makes and models services here. More

by CPWEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

We would like to sincerely thank you for taking your time to give us a review

September 01, 2022

I've been using Kia for a couple years and the service has always been excellent Lucas is super nice. More

by h_e_mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

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