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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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September 01, 2022

Bought our last 3 cars at this dealership. Always had great service until this time. They did what they were suppose to do but it was different. Less communication. And the price of our oil c More

by BUDLOR67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it. We're sorry to hear that you didn't have the same great service experience this time around. We'll make sure to pass on your feedback to our team so that they can continue providing the high level of service you've come to expect from us. We hope you'll give us another chance in the future should your automotive needs bring you back our way. Thanks again for choosing Cumberland Kia!

September 01, 2022

Very helpful and nice and took care of the problem. Great service and professional friendly people More

by Billings1968
Recommend Dealer
Yes
Employees Worked With
Tyler, Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thanks for this great review

September 01, 2022

Cumberland Kia is one of the better Dealerships in the area. The staff is excellent. From what I have seen, everyone is treated the same. Friendly!! They seem to know what they are doing. I have never had More

by WEHARBAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It's delightful to know that we were able to provide you with such a memorable and pleasant experience

August 31, 2022

Friendly, quick, and priced competitively. Highly recommend their service department for all work needed on your car. More

by da
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience while visiting our dealership.

August 31, 2022

The employees were very friendly got in and out highly recommend them in a lot of cool stuff in the show room More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you for this kind review

August 31, 2022

Great service and short wait time, didn’t have to wait long at all! Very professional and clean atmosphere. More

by MAYBERRY.LOGAN49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 06, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership!

August 31, 2022

They are wonderful everything I have dealt with them I absolutely 💯 recommend and I love my 2022 kia k5 GT More

by ATITTSWORTH1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toiya gwenn
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for posting the review

August 31, 2022

I only had car detailed. Excellent job but way tooooo expensive!! That’s all I have to say! Oh and I don’t like getting these!! More

by NNAGY1
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know!
Sep 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you were happy with the detail job done on your car. We understand that car detailing can be expensive and we appreciate your feedback. Thank you for taking the time to leave a review.

August 31, 2022

Cumberland Kia has always gotten me in quickly for services to my car which is so helpful with my crazy schedule. The service is always exactly what I am needing without the push of unnecessary extra More

by ONEILLSTRONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us online!

August 31, 2022

Same day service, friendly staff, clean facilities Have been a customer fir over thirty years. More

by DUNCANFREDDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Sep 06, 2022 -

Cumberland Kia responded

We appreciate the time it took for you to write this review.

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