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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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August 26, 2022

GREAT SERVICE! ! EMPLOYEES ARE VERY NICE AND HELPFUL. ALWAYS DO A GOOD JOB WHEN WORKING ON MY VEH More

by JUDYGENTRY89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSIE GREEN, LUCAS REAB AND REBECCA KELLERMAN
Sep 06, 2022 -

Cumberland Kia responded

Thank you for your kind words about our service department. We strive to provide excellent customer service and it great to hear that we are succeeding in doing so. Thank you for your business and we hope you'll visit us again soon.

August 26, 2022

Always very friendly and will help out in any way they can...Thanks Kia Staff More

by BOOMERANDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staff in service dept
Sep 06, 2022 -

Cumberland Kia responded

Thank you for your kind words

Sep 06, 2022 -

BOOMERANDREWS responded

Welcome

August 25, 2022

They took wonderful care of my vehicle and it came back to me in wonderful shape. It was cleaned up when it came back it was in wonderful shape smelled very very good. How to rank their services A1 More

by JHOSKINS1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Repairs
Sep 06, 2022 -

Cumberland Kia responded

Your marvelous review means a lot to us

August 25, 2022

We have only been in about three times for small things but they took care of it immediately. I expect that is the way they do business. The latch on the back of the van wouldn’t open, and they had to or More

by Carolyn.hubbard
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember
Sep 06, 2022 -

Cumberland Kia responded

We appreciate your feedback

August 25, 2022

The service department is second to none. Those guys and gals are super friendly and go out of their way to make you feel like family. I would highly recommend them if you need service on you More

by MIGHTYMURDOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for this great 5-star review

August 25, 2022

Lucas was great at working on everything I asked him too. Wonderful service always at Cumberland Kia. More

by LORI.ALEXANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 25, 2022 -

Cumberland Kia responded

It's great to hear that your visit with us earned a 5-star rating

August 25, 2022

The dealership is clean and tidy and the people are on the floor or friendly and professional More

by PAYAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service guy he was very nice and friendly
Aug 25, 2022 -

Cumberland Kia responded

We appreciate your feedback and enjoyed hearing about your recent experience while visiting our dealership.

August 25, 2022

Took care of me quickly and efficiently. Gave me some good information. Very nice e people. More

by RC_SEAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan in service
Aug 25, 2022 -

Cumberland Kia responded

Thanks for the review

August 25, 2022

I am always blown away at the level of service every time that I have our vehicle worked on. There always right on time with the appointment and the amount of time estimated to complete the work is always o More

by Gullett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot Remember
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for this fantastic review

August 25, 2022

The did a great job with the recall. Thought I was going to have to come back but they fixed it while I was there. Excellent service More

by MICHAEL.ELROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 25, 2022 -

Cumberland Kia responded

Thank you for your positive feedback, we truly appreciate it!

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