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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
August 17, 2022

It was my first visit to this dealership and everyone was so welcoming and made me feel like I'd been coming here forever!! More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green Kia service manager
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Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

August 17, 2022

My 3rd time visiting the service center and each time has been excellent. The staff are friendly and helped me with my me with my vehicle problems. More

by James Whited
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toiya Gwynn
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Aug 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

August 17, 2022

The service center is xxx backwards most of the time when dealing with them and we have had a head set go missing during an oil change. Not crazy about them but they are the dealership closest to me. More

by HATNURSE2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
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August 17, 2022

Great service. Very helpful. Suzie is always great to work with. Thanks to everyone for a great experience. More

by KEN.PENLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzie
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Aug 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience

August 17, 2022

I would not go anywhere else! Susie and the Professionals at Kia are trustworthy and cost-conscience. I have never had a bad experience. Lori M. More

by LMMAXWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie
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Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for your the words

August 16, 2022

Staff very cute courteous and professional. Kept me informed act each step of the process. Thank you! More

by GARYSELFMADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Aug 20, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

August 16, 2022

Very helpful on everything I asked about my vehicle and perfonsial. I will definitely go back. More

by CALDWELLCRISTY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
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Aug 25, 2022 -

Cumberland Kia responded

Thanks for taking the time to write this review

August 12, 2022

The service was great and the employees were nice. They took care of my problem. More

by bo young
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 12, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

August 12, 2022

They have trouble having a good service dept. Maybe this time it's a little better More

by OBERLINCUSTODIAN
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know any
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August 12, 2022

KIA dealership guys definitely go above and beyond to help me. Between low tire pressure and tire check and look overs. They definitely keep me on the road. Thank you. More

by JSMITHCLASSIC.JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Braxton Green, Cody Stout, Toiya Gwynn, Jon Ward
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Aug 12, 2022 -

Cumberland Kia responded

Your marvelous review means a lot to us

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