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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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August 11, 2022

I am having serious electronic issues, the Cumberland team is top notch at figuring out these things . I have every confidence they will figure this problem out. Great team at this location More

by pippin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzie in service is always going the extra mile in the service department
Aug 12, 2022 -

Cumberland Kia responded

Thank you so much for trusting us with your vehicle needs

August 10, 2022

Great customer service friendly staff. In and out quickly! Clean facility great environment. Thanks Cumberland Kia for taking care of my vehicle. More

by PJ37190
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 12, 2022 -

Cumberland Kia responded

Thank you so much for posting this kind review.

August 10, 2022

Had to reschedule due to lack of employees due to illness. My next appointment went great. More

by TARAMOODY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lucas Reab very helpful
Aug 19, 2022 -

Cumberland Kia responded

We are so, so sorry that we had to reschedule your recent appointment. Unfortunately, some things, such as sickness, are out of our control. We appreciate your understanding of the situation and look forward to servicing your vehicle for years to come.

August 10, 2022

This crew always does a great job. They are quick and efficient. They are very offer great customer service at the service center. But, call them directly. More

by SHERELLW55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 12, 2022 -

Cumberland Kia responded

We appreciate your feedback

August 10, 2022

As always, my oil was changed while I waited in the customer area. My car was ready in less than 30 minutes. Excellent, friendly service. More

by LIVEY54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 12, 2022 -

Cumberland Kia responded

We love hearing from our customers, so thank you for leaving us this wonderful feedback

August 10, 2022

I had an amazing visit when I went to get an oil change everyone was nice . More

by MITCHELLPEEK82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Aug 12, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

August 09, 2022

Always receive good service at this dealership. Personnel are friendly and courteous. Have never had to return for any work performed. More

by F.CROOKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department manager Susie Green is very helpful.
Aug 13, 2022 -

Cumberland Kia responded

We appreciate your feedback

August 09, 2022

They are very friendly and on the ball. It's good to know that you can leave your vehicle with someone you can count on and trust. More

by DEMARINIMICHAEL628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Aug 13, 2022 -

Cumberland Kia responded

We appreciate the time it took for you to write this review.

August 09, 2022

Great service! ! Would recommend anytime to anyone . Didn’t take long for service at all More

by CODYGIRL76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience while visiting our dealership

August 09, 2022

professional and fast service. Receptionist was very polite. Mechanic kept me updated on progress and informed me of any issues they found during my oil change More

by INNISKRISTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 13, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience while visiting our dealership

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