Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words and five star rating, we are thrilled to read that you received fantastic service at Cumberland Toyota. We understand the importance of providing quality care and we strive to ensure all of our customers leave feeling satisfied. We appreciate your loyalty to us and we look forward to seeing you on your next visit!

Cumberland Toyota responded

Thank you for your review and for being a valued customer of Cumberland Toyota! We always strive to provide our customers with excellent service and we apologize if that wasn't the case during your last visit. It's important to us that everyone feels welcome and appreciated here - we are sorry that didn't happen on this occasion. We value your business and seek out any opportunity to make your experience as pleasant as possible, so please don’t hesitate to reach out with any questions or concerns about future visits. We hope that you will continue to choose Cumberland Toyota and look forward to welcoming you back in the future!

Cumberland Toyota responded

Thank you for your five star review of our service department here at Cumberland Toyota. We're delighted that you had a pleasant visit, and particularly appreciate the kind words about our team as well as the complimentary coffee while waiting. If there is anything further we can do to make your visit even more enjoyable in the future, please let us know. We look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for the glowing review, we really appreciate it! We're so proud of our staff at Cumberland Toyota and delighted that they were able to make your experience with us so memorable. It's amazing that this is your fifth vehicle from us, and a testament to the fantastic work we do here. We'd like to thank you again for being part of the Cumberland Toyota family and hope you keep coming back for years to come. Our team will always be ready to help with any feedback or questions you may have.

Cumberland Toyota responded

Thank you for your kind words and your loyalty, it is truly appreciated! We are so pleased to hear that our team provided fast and courteous service. Your review is a wonderful reminder that the hard work of our team has paid off in creating a memorable experience for our customers. It's been great having you as part of the Cumberland Toyota family and we look forward to seeing you soon.

Cumberland Toyota responded

Many thanks for your kind review of Cumberland Toyota, we appreciate you taking the time to provide your feedback. We're thrilled that you felt so welcome in our dealership and that our staff was able to provide such outstanding service. We are always willing to assist and inform customers about their vehicles without pressure or obligation and it's great to know we got that right! We hope you enjoy many happy miles with your vehicle and we'd love to welcome you back anytime you need us. Thanks again!

Cumberland Toyota responded

We are so delighted to hear you had a great experience at Cumberland Toyota! Thank you for choosing us for your Corolla purchase, we look forward to helping you out with anything else you may need in the future. We strive to make sure all of our customers feel respected and heard while also providing fast and efficient service. We’re glad your experience reflected that goal and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we value your feedback! We're so glad you had a good experience with us and appreciate you bringing up our waiting room concerns. We've taken this into account and added light snacks and water/soft drinks in our lobby. We look forward to providing another excellent service for you the next time your vehicle needs maintenance or repair. Thank again for your 5-star rating, it truly means a lot to us.

Cumberland Toyota responded

Thank you for the wonderful review of Cumberland Toyota and our team member Jenny! We understand how important it is to have a spare key which is why we strive to provide one in a timely manner. Our team values your business and feedback so that we can continue providing excellent service and products. We apologize that the process of obtaining a spare key has taken longer than expected. Please reach out to us directly if there's anything else you need -- we’re here to help. Thanks again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thanks for taking the time to review Cumberland Toyota. We apologize that your service experience wasn't up to our usual standards. Our team is committed to providing a hassle-free, prompt and satisfactory experience, and we strive to ensure repairs on an alignment are done correctly the first time. We appreciate you bringing these issues to our attention and we are taking steps internally to address them. We thank you for bringing this matter to our attention, and if there's anything else we can do please don't hesitate to reach out.