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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 29, 2023

Overall good. I am generally satisfied. They are punctual. I’ve only had a few times of dissatisfaction over about 20 years. More

by TEDDYSLOFTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Feb 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! We appreciate your kind words and are happy to hear that our team was able to provide you with the assistance you needed. We hope to see you again soon!

January 28, 2023

Very knowledgeable respect for staff. I’ve worked with Travis and number of times that he has always been awesome and on top of everything. More

by HOLLY89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. I'm glad to hear that you had a positive experience and our service department was able to meet your needs. We appreciate your business and hope you'll visit us again in the future!

January 28, 2023

Great employees courteous helpful and very knowledgeable brought 9 vechiles from this dealership and will use them again More

by JUDYRODGERS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're glad to have such great employees that provide excellent customer service. We hope to see you again soon!

January 28, 2023

Jenny was outstanding, very helpful, And went above and beyond to demonstrate customer service.Great attitude also. More

by DOCBUSH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a positive review. We're glad to have had the opportunity to serve you nine times, and we hope you'll come back to us for all of your automotive needs in the future. Our employees strive to be courteous and helpful, and it's great to know that they've been able to meet your expectations. We appreciate your business and look forward to seeing you again soon.

January 28, 2023

Good job and fast , Franklin and Erica help me with all and they are a great assess for you Company. More

by SALCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Franklin and Erica are a great asset to our team. We're happy to have them on board and they will be pleased to hear of your satisfaction with their service. Thanks again for choosing Cumberland Toyota!

January 28, 2023

They are very friendly and helpful and takes the time to make you understand the situation of your vehicle More

by MJEANH48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Report | Print
Feb 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as our customer! We appreciate the positive review and are happy to hear that you had a good experience with our team. We strive to provide excellent customer service and make sure our customers feel comfortable and informed. Thank you for your kind words and we hope to see you again soon!

January 27, 2023

Have dealt with them for many years. I am a great fan of the Toyota vehicles. The reliability and quality is why I keep coming back. Believe this is our last vehicle and the reason fo More

by STEVESTEARNS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Ronnie Bean
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota, we truly appreciate it! We're glad to hear you are happy with the reliability and quality of our vehicles and that safety and warranty is a concern for you. We hope you have many more years of happy driving ahead.

January 26, 2023

Easy, Quick and painless. Staff was great and straight to the point. Didn’t over charge us for nonsense. More

by Blohm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business!

January 26, 2023

I always go to Jenny Furton in service for my vehicle. I never have any problems and she’s always very helpful and polite. I was in and out. More

by TRISHGIAIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, Jenny is a valuable member of our team and we appreciate your kind words. We are glad to have you as part of the Cumberland family.

January 26, 2023

Great customer service, Hollie was very helpful and professional. We arrived at our appointment time ands the service went quickly and we were on our way. Thank you More

by LISAJW1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 28, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're glad to have had the opportunity to serve you and that your experience was a positive one. Thank you for recommending us and we hope to see you again in the future!

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