I do not recommend this dealership. I went to get the trade in price for our jeep to start the process of finding a new vehicle to purchase. It took me an hour and a half of getting the run around and being told by 3 different employees that I should have my husband come by to "start going over numbers." I literally came in to "crunch numbers' and get our vehicle's specific trade in value and have it appraised. I think I repeated the phrase "I don't need my husband here to discuss numbers" 15+ times. I work, have my own income, and am a college educated, competent adult. I don't need my husband's guidance to get quoted the trade in price for our vehicle. I am of the assumption that they were pushing me to have my husband meet us to discuss numbers to get him there in person, starry eyed, and in the "get us in a jeep today!" mode. However, we purchased a vehicle with them just last year, and went together with our children in tow. Having us all there together to go over numbers was a very big distraction, and ultimately resulted in us not getting the best deal possible through their dealership. That was our mistake. Shame on us for letting them pressure and rush us. I assumed me going in alone today to get a quote on a trade in appraisal would be more efficient. However, it resulted in me having to walk into a 1950's world where I have to explain to their employees that I do not need my husband with me to discuss numbers and that I am an able minded adult.
Oh, and by the way, after an hour and a half of useless back and forth, they told me that the most the they would offer me was $2,000 for my 2008 jeep grand cherokee that is in fantastic condition. It has a kelly blue book trade in value of $7200-$8600. I understand that car dealerships have planned, deliberate sales pitches to make the most on a sale that they can. It's business. I understand that. But this dealership plays way too many games when it comes to negotiation, and I don't appreciate it.
Fool me once, shame on you. Fool me twice, shame on me. We will not make the mistake of going to this dealership for a third time. I am sure of that.
In regards to their service department, one of our vehicles had a manufacturer recall on it. We had previous issues with making appointments with their service department. Previously, we made an appointment to bring our car in to have something fixed that was covered under warranty that was scheduled 2 months out past when we called to set it up. They said they were very busy and booked, and would need time to order the parts. When the time came to bring it it, they asked us what we were there for today and completed failed us. We waited two months for nothing. So we didn't go into working with their service department again with the highest expectations of their customer service.
But back to the most recent services issue- when we took our Jeep in to have a recall issue corrected, one of the services customer service agents, named Brenda, told us that they weren't going to fix the recall issue unless our car was showing signs of having problems with it. After having a vigorous back and forth argument with her about how the point of recalls is to have them fixed regardless because other vehicles are showing that there is an issue with them, she tried telling us that we would have to pay to have it fixed. She tried to charge us to have a recall issue fixed! We eventually got in contact with one of their managers, named Jesse, to have the issue resolved. Once he became involved, the process became more smooth. However, the services department somehow failed to order another one of our parts and we had to have our car there for 2 weeks, rather than the 2 days that it should have been there to be worked on. Jesse was kind enough to give us a rental car. However, the bigger issue is that this dealership's employees do not know how to follow the rules, schedule properly, or how to work kindly with their customers.