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Cutter Ford Mitsubishi
Aiea, HI
350 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 350 reviews
May 09, 2023
Service component needs some attention. Ordered or received wrong part (O2 sensor) so now I have to bring in my 2020 Mustang GT once again and spend more $$ for ride to/from home 19 miles a Ordered or received wrong part (O2 sensor) so now I have to bring in my 2020 Mustang GT once again and spend more $$ for ride to/from home 19 miles away More
by gomobu
Employees Worked With
Service department
Helpful April 21, 2023
The service here is always awesome. Quick, efficient, friendly and trustworthy. The team at Cutter provides great customer service. It’s a pleasure working with them. I can always count Quick, efficient, friendly and trustworthy. The team at Cutter provides great customer service. It’s a pleasure working with them. I can always count on them to service my vehicle and help me to upkeep the quality of my vehicle. More
by Pink_2366
Employees Worked With
Liz
April 11, 2023
Service was great, car is running and sounding normal again. Noelle is amazing with her customer service skills and knowledge. Only disappointment is it looked like my car was left out in the rain with d again. Noelle is amazing with her customer service skills and knowledge. Only disappointment is it looked like my car was left out in the rain with dust and leaves all over it I was so surprised, when I opened the trunk the rubbish got all into my trunk, I had to take it straight to the car wash. More
by dlatinexplosion
Employees Worked With
Noelle
April 06, 2023
Best Customer Service EVER: Lance and Brandy! They both accommodated our needs and definitely the subject matter experts. The approach was smoothly executed with utmost respect and consideration. They both accommodated our needs and definitely the subject matter experts. The approach was smoothly executed with utmost respect and consideration. Their flexibility shows that they are putting the customers on the TOP priority. The level of customer service we received exceeded our expectations. If not because of Lance and Brandy, the experience would have been way below expectations. The aforementioned individuals redeemed the dealership from a very poor performance to the highest level! More
by Richard Gascon
Employees Worked With
Richard Pascua, Joe Manguba, Lance Threefingers
December 19, 2022
This location is the best on Oahu! Thank you for the timely service you provided. Very clean, very knowledgeable, and very friendly - Thank you! Thank you for the timely service you provided. Very clean, very knowledgeable, and very friendly - Thank you! More
by Karen K
Employees Worked With
Albert D. Canon
December 16, 2022
I am very pleased with my experience with the Cutter Ford Truck Center. My truck air conditioner is blowing cold air again and the repairs were completed sooner than expected. I was very happy that my truc Truck Center. My truck air conditioner is blowing cold air again and the repairs were completed sooner than expected. I was very happy that my truck was cleaner than before the repairs were done, (the oily film was wiped off from the glass and the floor matts were free of debris and oil). The Service Advisor Joanie Ishiki was very helpful and easy to deal with and provided me with email confirmations as well. Job well done! I will definitely consider bringing my truck to your shop for future repairs. More
by fujimotop004
Employees Worked With
Joan Ishiki
December 16, 2022
The Service Department is very difficult to make an appointment, no one returns phone calls tried three times over a period of three weeks to try and make a service appointment finally on the fourth tr appointment, no one returns phone calls tried three times over a period of three weeks to try and make a service appointment finally on the fourth try someone returned my call and set a appointment one and a half weeks latter. After the service was done discovered my left side vehicle step plate was covered in grease and my oil reset on the dash was not complete. Also no one greets you in the service lane and you have to enter the service desk area to guess who you are supposed to see to write you up some of the advisors were to busy eating there breakfast to help customers. What happened to Cutter Ford Service commitment to its customers there is no management over the staff or is the staff on their own to do what they want. A lot of businesses are blaming the COViD or the economy but there is no commitment to its existing customers who should be the. backbone to keeping its business alive. This is not the first time of getting poor service by Cutter Ford this also happened before and I had to enlist the help of the Commercial Sales Manager (mr. Bill Lindsay) to-get service for my vehicle. Cutter Ford needs more employees like Mr. Bill Lindsey who actually care for its customers he is the reason I rated the Dealership two stars. I don’t normally rate businesses, but there needs to be improvement as the Service Department is the backbone for it’s Business. More
by Llewellyn Honda
Employees Worked With
Bill Lindsey, Peter Cho
