D'Arcy Buick GMC

I have given this service department numerous opportunities to meet my expectations but this final experience seals the deal. The service department is very unresponsive, overpriced and I honest opportunities to meet my expectations but this final experience seals the deal. The service department is very unresponsive, overpriced and I honestly feel that they are trying to cheat people with inflated prices, unnecessary work and surprise charges. I have requested a part be ordered for me numerous times and they have never completed the transaction. I had to leave messages to with questions about a detailing/interiro/exterior protection package that i purchased with my vehicle (approx $650). No one ever returned my calls or answered my questions. No one had explained that there was a time limit to get the work done so by the time I was able to reach a human, this window had passed. Immediately after we had routine maintenance work done on my car, a warning light came on. We were told not to worry about it that it would either go off on its own or we could bring it in at a later date to have it addressed. I brought the car in to day to deal with this light issue only to find out that it will cost me over $1100 to rectify the issue. I had several other items to look into on this same visit. I wanted to know what was causing them and how mcuh each item would be to fix. The result was an estimate in excess of $2700 (including the $1100 noted above). We opted to get a second opinion before proceeding. When i picked up the car, they tried to charge me $120. The cashier could not explain the issue so we had to wait a long time for service to come out and explain. We were asking politely for an explanation of what the charge was since no service was performed and no chrages were approved. The Service person said they were "diagnostic" charges. I indicated that we had not been advised of these potential charges when we dropped off the car and had signed nothing to approve these. The woman snapped at us and immeidately removed the charges. I really feel that they imposed these charges only because we declined to proceed and hoped we would not protest. The defensive reaction and speed at which they caved in, implies to me that they know this is a shady practice and that they had no right to impose this "surprise" charge. I really liked and trusted the salesman but my experience beyond him has been horrible. I will be looking for a different dealership to do business with. More

Worst car buying experience I have ever had I Worst car buying experience I have ever had I purchased a car from D'Arcy Motors that had to be trailered into the dealership, the Sales Manager lo Worst car buying experience I have ever had I purchased a car from D'Arcy Motors that had to be trailered into the dealership, the Sales Manager lost it in transit or sold it to someone else ( I never got a straight answer from them where my first car went) We waited over 2 hours to buy the second car due to a finance rep taking a personal day and only one rep onsite that night. They continually told us it woul be just a few minutes but it turned out to be 2 hours. I had a $100 referral coupon from my last D'Arcy car purchase that the Sales Manager would not honor due to a technicality that was not written on the coupon This is the second car I purchased from D'Arcy and expected better treatment being a returning customer, would never return to D'Arcy even for service. Aviod this dealer More

This sale experience was the best that I've ever had in buying a new car! Mark Painter was extremely helpful, and when he didn't know the answer to my question, he quickly found out. Mr. Searl, the Manag buying a new car! Mark Painter was extremely helpful, and when he didn't know the answer to my question, he quickly found out. Mr. Searl, the Manager, was friendly and helpful too. We had several negotiating sessions on the allowance for my trade-in and they were all handled in a friendly professional manner. I would go back to D'arcy for a car sale and would recommend them and Mark to my friends. More