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D-Patrick Lebanon Ford

Lebanon, IN

Overview
Reviews
Vehicles
4.3
105 Reviews
Call Dealership (765) 482-0170

1515 Indianapolis Ave

Lebanon, IN

46052

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Showing 105 reviews

June 24, 2026

They forgot to put my new wiper blades on. I used my book you gave me when I bought the truck. Yes, when I called I did say I wanted the wiper blades changed. More

by Lejeunejody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jun 25, 2026 -

D-Patrick Lebanon Ford responded

Thank you for bringing this to our attention, and we sincerely apologize for the oversight on your wiper blade. We hold our work to a higher standard and hate that we missed this. We want to make it right immediately. We just called and left you a voicemail, but we would be more than happy to come directly to your house or workplace to install the replacement blade so you don't have to make another trip to the shop. Please give us a call back so we can coordinate a time that works best for you.

June 22, 2026

Excellent! !! Knew what they were doing. Friendly. Glad we came there. Would do it again. More

by jrpsone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb, Ryan. Both excellent.
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Jun 22, 2026 -

D-Patrick Lebanon Ford responded

Thank you for the excellent review! We’re happy our team’s knowledge and friendliness made your visit worthwhile. We appreciate your support and look forward to working with you again!

June 17, 2026

Bought my first brand new vehicle at this dealership. John Sheets made it a very great experience. More

by nickmos99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Sheet’s
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Jun 19, 2026 -

D-Patrick Lebanon Ford responded

Hi Nick, thank you for sharing this! We're honored to have been part of your first brand-new vehicle purchase, and we're glad John made it a great experience. Enjoy the new ride!

May 11, 2026

JOSH WAS VERY INFORMATIVE AND VERY KNOWLEDGEABLE. ALL PERSONNEL WERE VERY FRIENDLY. RYAN WAS VERY HELPFUL UNDERSTANDING THE EXTENDED WARRANTY. THANK YOU D-PATRICK FORD. More

by DAN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JOSH PRATT, RYAN ROBINSON
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May 11, 2026 -

D-Patrick Lebanon Ford responded

Dan, thanks so much for the feedback! We’re glad Josh and Ryan were able to provide helpful, clear information and that you had a great overall experience with our team.

April 27, 2026

Wonderful experience! They did what they said they would, when they said they would, for what they said they would. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Apr 28, 2026 -

D-Patrick Lebanon Ford responded

Matt, thank you for the kind words! We’re glad to hear everything was delivered exactly as promised and on time. We appreciate your business and look forward to seeing you again!

April 24, 2026

Great job. Answered all questions and quick professional service by all!!! My preferred dealer for any and all future needs! More

by cigpuller38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 24, 2026 -

D-Patrick Lebanon Ford responded

We truly appreciate your feedback! Happy to hear you had a quick professional experience and look forward to helping you again in the future.

April 10, 2026

Communications was great and repairs were made timely and they provided advise for an issue with our ford escape More

by Powerbriguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Apr 10, 2026 -

D-Patrick Lebanon Ford responded

Thanks so much for your feedback! We’re happy communication was clear and repairs were completed quickly. We’re also glad we could offer helpful insight on your Ford Escape.

August 19, 2025

They take your money selling cars that need thousands of dollars in repairs would not recommend More

by ericwhitlock22
Recommend Dealer
No
Employees Worked With
Sales
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Aug 28, 2025 -

D-Patrick Lebanon Ford responded

Eric, we value your feedback and have shared your concerns with our management team, who are currently reviewing the situation.

Aug 28, 2025 -

ericwhitlock22 responded

Just off the lot seven thousand dollars down found out the breaks need replaced wow is all I can say

June 27, 2025

Service department lie to me about the price of parts! !! And charged me labor for a recall on the vehicle!!! So I recommend taking it somewhere else and double checking any work you have had done ther More

by Mattlmiller68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department supervisor
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Jul 02, 2025 -

D-Patrick Lebanon Ford responded

Hello Matt, We’re sorry to hear that you didn’t enjoy your recent experience. We are required by federal law to complete all recalls when a vehicle is in our possession. Unfortunately, with this recall involving the front brakes we had to remove your wheels. In doing so, we found your lug nuts swollen and unusable, and needed to replace them to complete the repair. We made sure to inform you of the situation and the price for the repair, you authorized us to replace the lug nuts. The recall repair was covered by Ford warranty, and we only charged for the lug nut replacement.

May 25, 2025

Love this dealership. They go above and beyound. If your looking for a new or used vehicle contact Jon Sheets. He is easy to work with and very helpful. More

by tslamber63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Sheets
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May 26, 2025 -

D-Patrick Lebanon Ford responded

Thank you for the excellent feedback! We're happy Jon was able to assist you in getting the perfect vehicle! Enjoy your new ride, and feel free to contact us anytime if you need anything!

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