DARCARS BMW of Mt Kisco

Did not reset computer after service. Stated brakes were replaced when they were not. Still have problems with windows opening without initiation Kind but clueless. Bought 4 cars whe Stated brakes were replaced when they were not. Still have problems with windows opening without initiation Kind but clueless. Bought 4 cars when they were Mt Kisco BMW and Kevin was the service manager. Much more efficient at that time. Will not use this dealership again:>( More

We had the pleasure of having Jerick as our salesman. He was courteous and very knowledgeable. He helped us pick the perfect car. Kristen the financial person was equally courteous and knowledgeable i He was courteous and very knowledgeable. He helped us pick the perfect car. Kristen the financial person was equally courteous and knowledgeable in her position. More

Deceptive dealership with young inexperienced sales staff. Manager talks poorly of other dealers, when he himself is dishonest. Only good thing about this delaership is the Service department. Do not b staff. Manager talks poorly of other dealers, when he himself is dishonest. Only good thing about this delaership is the Service department. Do not buy the darcar assurance ( waste of money) and the non BMW extended warrenty is garbage too. Read up online, you will see others complain about both products. More

It was easy to work with Jerick. I ordered a car and he communicated throughout the process and kept me informed of all the steps. At the time of delivery, Jerick made it a seamless I ordered a car and he communicated throughout the process and kept me informed of all the steps. At the time of delivery, Jerick made it a seamless experience. I highly recommend him! More

Jerick was a phenomenal and understanding salesperson. Scheduled an appointment to see a specific car but had to cancel the original appointment date - with no hesitation he reached out to reschedule base Scheduled an appointment to see a specific car but had to cancel the original appointment date - with no hesitation he reached out to reschedule based off of my availability. He was very patient and communicative on my needs and wants. From showing me the car inside and out, to the test drive and explaining the vehicle’s features and specs, I would highly recommend Jerick. His patience came in key after some back and forth, then finally landing an agreement. I missed and possibly may misspell the sales manager’s name but she was very helpful, communicative, and patient with me. I appreciate everyone during the deal. More

Watch out for premium vehicle pricing and deceiving sales practices at this dealership. I tried to buy an X1 M35 and got the run around at multiple visits to this dealership. I left very upset because they w practices at this dealership. I tried to buy an X1 M35 and got the run around at multiple visits to this dealership. I left very upset because they were not giving me a straight answer when I asked for a price on the car. They lowballed my trade in and when I said the number was crazy they said what if we add another 1k. They gave me a price on the vehicle as I was standing to walk out and included a premium vehicle fee over MSRP. When I got upset and said that was wrong they said “well would you buy it for MSRP?” I won’t buy from people with shady sales practices. The GM called me after I left and tried to say the salesmen was new after I had been speaking with him for 6 months and it was the manager that was speaking about the money with me. The GM apologized for my experience and never followed up after an email sharing his phone number. I bought the car from another dealership for $5k less than the price they gave me, no haggling, no added premium pricing. Do yourself a favor and at the very least get a price from another dealership. More

Jerrick Rosario, was a pleasure. I was exploring vehicles and wasn't certain if I wanted a Lexus or BMW. I went to a Manhattan Lexus dealership; walked around, used their coffee mach I was exploring vehicles and wasn't certain if I wanted a Lexus or BMW. I went to a Manhattan Lexus dealership; walked around, used their coffee machine, used the bathroom and watched tv for about 30 minutes and not once did a sales person approach me, so I said to myself"no Lexus". I went to Mt. Kisco dealership in the past and wasn't pleased when the sales person tried to sale me a pre-owned BMW, when I said that I was interested in new only, and she replied "why". So, a year later, I decided to walk in the Mt. Kisco dealership again. But saying to myself " may be I should just buy a top of the line Honda Accord ". But Jerrick walked over to me as soon as I enter the dealership. I told him I wasn't sure that I wanted a BMW, but I explained to him that I want a new vehicle. Jerrick immediatly took me outside and showed me several models. I was truly impressed how he took time to show me the function of several BMW models and listened to my wishes. I have a busy lifestyle and Jerrick emailed and called numerous times and I didn't return his calls, but he kept me informed of the vehicle status. Jerrick is an exceptional salesperson, and he is the only reason why I purchased my BMW. More

I highly recommend DARCARS BMW of Mt Kisco. They put me in a 2023 330; it was the exact color and model I was looking for. Jerrick Rosario was an absolute pleasure to work with; smart, help They put me in a 2023 330; it was the exact color and model I was looking for. Jerrick Rosario was an absolute pleasure to work with; smart, helpful, and professional. Overall I had a terrific experience and look forward to a long relationship with this dealership. More

Sales associate Jerrick Rosario was a pleasure to deal with in purchasing my daughters used 2014 Acura RDX. His manager and finance manager were equally pleasant which lead to a positive all around exper with in purchasing my daughters used 2014 Acura RDX. His manager and finance manager were equally pleasant which lead to a positive all around experience. More

My 2023 x1 broke down, had to be towed in for work, I was in a rush and I forgot some personal items. Day after I picked up I noticed my very expensive watch and my emergency cash was missing. Last ti in a rush and I forgot some personal items. Day after I picked up I noticed my very expensive watch and my emergency cash was missing. Last time I will buy or service there. More