DARCARS BMW of Mt Kisco

Sales associate Jerrick Rosario was a pleasure to deal with in purchasing my daughters used 2014 Acura RDX. His manager and finance manager were equally pleasant which lead to a positive all around exper with in purchasing my daughters used 2014 Acura RDX. His manager and finance manager were equally pleasant which lead to a positive all around experience. More

My 2023 x1 broke down, had to be towed in for work, I was in a rush and I forgot some personal items. Day after I picked up I noticed my very expensive watch and my emergency cash was missing. Last ti in a rush and I forgot some personal items. Day after I picked up I noticed my very expensive watch and my emergency cash was missing. Last time I will buy or service there. More

I had a great experience at this dealership. Everyone was incredibly helpful. Jerick R. sold me a beautiful car without giving me the normal runaround and headache every other dealer I've ever b Everyone was incredibly helpful. Jerick R. sold me a beautiful car without giving me the normal runaround and headache every other dealer I've ever been to has. I can not recommend this place highly enough! More

Jerick Rosario was the perfect sales representative—calm, easy to ask questions of, knowledgeable about the car, listened to what I was looking for in a vehicle, helpful in customizing the settings, and grea easy to ask questions of, knowledgeable about the car, listened to what I was looking for in a vehicle, helpful in customizing the settings, and great at explaining everything. More

Enrick was very helpful in getting me the car that I wanted for a fair price. Car was delivered in two days. He was responsive to my questions, returned calls, and worked with the rest of the sales tea wanted for a fair price. Car was delivered in two days. He was responsive to my questions, returned calls, and worked with the rest of the sales team to make the experience seamless. More

Very attentive and went out of there way to close the deal. My salesman Jerick answered every question and took care of any concern. My very first BMW and I'm glad I chose them to make the purchase. deal. My salesman Jerick answered every question and took care of any concern. My very first BMW and I'm glad I chose them to make the purchase. More

I would like to thank Jerick Rosario, for all of his assistance. I had a positive experience. I bought the car and drove it home the same day. Seamless and efficient, from start to finish. assistance. I had a positive experience. I bought the car and drove it home the same day. Seamless and efficient, from start to finish. More

I had a very positive experience working with Jerick Rosario. He was both helpful and efficient. Rosario. He was both helpful and efficient. More

Claus at BMW of Mt. KISCO is a real pleasure to work with - a seamless and excellent experience from start to finish! KISCO is a real pleasure to work with - a seamless and excellent experience from start to finish! More

I recently had service at Mt. Kisco BMW this past Wednesday. I got my car back on Wednesday night and went home- I drove 15 miles on a clear road with no debris after I picked up Kisco BMW this past Wednesday. I got my car back on Wednesday night and went home- I drove 15 miles on a clear road with no debris after I picked up my car. The next day, I'm driving and suddenly I receive an alert about my tire pressure on one of the tires being low- it had just dipped down to the level where it gives you a notification. I park and see there's something large jammed into the tire, I immediately call a third party garage that has the tire I need in stock and I get it replaced. The service team at Mavis alerted me that they've never seen this before- it's a spark plug. They gave me the spark plug as a souvenir. I immediately know where this came from and I call DARCARS BMW of Mt. Kisco to let them know. Let me just say this is not the first problem I've had with this dealership. I spoke with the service manager who, very condescendingly, did not want to hear what I was saying. Unacceptable behavior from a manager; customer service is the number 1 priority in a business, because without customers, you HAVE NO BUSINESS. He mentioned that having a spark plug stuck in the tread of my tire could clearly happen everywhere. I'm not driving on dirty, litter-filled roads in the projects nor did I go on 84 or the Taconic, but I guess everyone is littering the roads with disposed spark plugs on the regular, and this issue definitely won't ever happen in a full service garage at a dealership. I guess it's OK that I just picked my car up from the dealership for an oil change and within 24 hours I have air leaking out of my tire from a spark plug lodged into the tread of the tire. I guess it's OK that a day after I picked up my first BMW from that same dealership (a demo car) it had a flat tire from a nail that was stuck in there for some time (their words, not mine.) I guess it's OK that when I picked my car up for an oil change 2 years ago, I got my car back with a huge deep gash on my mirror and my car was filthy inside with sand and grease. Not sure what happened there. I guess it's also OK that one of the contracted employees taking vehicles off the flatbed in the parking lot floored it in reverse all the way to the service bay at 7PM in the dark with no lights on, and almost hit into me as I was leaving my space. These situations are something I would expect coming from a gas station service center or one of the Curry dealerships, not a certified BMW dealership. This is why when I was looking for a new car, I went to a different BMW dealership that's much farther away to get my car. I would much rather go to New Jersey or Pennsylvania to get my oil changed at an out of state BMW dealership than go back to Mt. Kisco. I am not sure what is going on with this dealership but it looks like someone has to come in on a Sunday and sage the entire building. More