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DARCARS Chrysler Dodge Jeep RAM of Marlow Heights
Suitland, MD
133 Reviews
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Showing 133 reviews
March 21, 2022
By far the worst customer service ever. My car has been there for over 4 months and I get lied to every day about it. They been through 3 different managers during this time. Please avoid D My car has been there for over 4 months and I get lied to every day about it. They been through 3 different managers during this time. Please avoid DarsCars marlow heights. More
by Mwashingtonwja
Employees Worked With
Robert Gillis
Helpful December 27, 2021
I was sent mail with a attached personal hand written note , stating we will pay off your remaining car balance of $15,000 if you purchase a vehicle or not … Went their of course after to Wk , to No ava note , stating we will pay off your remaining car balance of $15,000 if you purchase a vehicle or not … Went their of course after to Wk , to No avail…. I was told after 2 to 3 hours that I cannot be helped , I wasn’t told how much money I need down or nothing…. Just told me I couldn’t be helped… so I actually lost credit points from them running my credit … was absolutely a waste of my time , and false advertisement with personal false hand written note included…. This happened before with them 3 years ago… I absolutely will not refer them And send all mail to spam folder Bcuz DARCARS ARE VERY BIG ON FALSE ADVERTISEMENT……!💯 from “”Will c gross More
by futureactivatednow
Employees Worked With
Derek Curtis
July 26, 2021
DO yourself a favor and stay away. Worst customer service I've ever experienced. They did not do proper inspection on delivery of the new vehicle and could have avoided most of the issues from my experience. I've ever experienced. They did not do proper inspection on delivery of the new vehicle and could have avoided most of the issues from my experience. Regardless they refuse to take ownership of the problems and no longer return calls or voice mails. Get put on hold for 20-30 min waiting to talk to gm or sales mgr and they never pick up. THey were very responsive when I was purchasing a $76,000 vehicle, but now that they got my money things have changed. Was force to deal w/ RAM customer service and another local dealer instead. Literally the worst experience ever buying a vehicle. RUN FAR AWAY! More
by stacy
Employees Worked With
Lalline (GM), Terrell Bullock
July 24, 2021
Terrible service center sold transmission under warranty its been 2 months keep telling us no tech to work on truck . keep telling different stories . Very bad team i will never recommend someone to go ther its been 2 months keep telling us no tech to work on truck . keep telling different stories . Very bad team i will never recommend someone to go there for any reason More
by greenbeltexxon
Employees Worked With
service dept
November 30, 2020
My car was seen by Stepen Barber (on the receipt) My car was seen by Stepen Barber (on the receipt) because it would shut down while running. I was charged $618.08 and was told it was fixed. I had th My car was seen by Stepen Barber (on the receipt) because it would shut down while running. I was charged $618.08 and was told it was fixed. I had the same problem with the car later. This is a 2006 car that has less then 15,000 miles. I returned the vehicle and was told it couldn't be checked because I had a bad battery and yet it started when I picked it up and the dome light was on in the daytime. They wanted me to buy a new battery that I had replaced 18 months before. I was charged $195.60 for that sevice. After which I had the batt checked by 2 other service centers and was told batt was ok just weak. Since then I had another shop work on the car and fix it. The problem was the fuel pump. Cost me another $600. So, whatever you do don't go to this dealership's sevice department. More
by geosawyer
Employees Worked With
Stephen Barber
February 02, 2020
Lawrence Griffin is a King! Wasn't looking for a Jeep. Was actually checking out a Challenger but was vetoed by the head of our house. Lawrence was super flexible and incredibly Wasn't looking for a Jeep. Was actually checking out a Challenger but was vetoed by the head of our house. Lawrence was super flexible and incredibly in tune with the features of every car. A world class consultant. If you come here, go straight to him. More
by Field&Stream
Employees Worked With
Lawrence Griffin
January 06, 2020
Most of the complaints are in reference to the service/repair department. I made multiple complaints about the service/repair department at DARCARS in Marlow Heights/Suitland. I felt I didn't rece service/repair department. I made multiple complaints about the service/repair department at DARCARS in Marlow Heights/Suitland. I felt I didn't receive adequate help and that the service department owes me $872.00 because I paid for a replacement feul pump that they recommended I get based on their recommendation and the replacement fuel pump did not repair the car and the check engine light is still on. They further diagnosed the car and determined that the instrument cluster panel is bad however they refused to reimburse me for the fuel pump stating they couldn't back their own recommendation due to the length of time that elapsed. It's against their current business practice to issue refunds. More
by Shareef35
Employees Worked With
Tiffany Gross, Malcolm Proctor
December 11, 2019
Terrible customer service and service department, took truck in for mechanical issues...service center said they fixed it, a week later had to get it towed back to dealer for same issue!!! truck in for mechanical issues...service center said they fixed it, a week later had to get it towed back to dealer for same issue!!! More
by Dissatisfied
Employees Worked With
Stephan, Malcolm
July 06, 2019
Very impressed Terrell was my salesman. He was very helpful, sweet, and not pushy at all. Everyone was very nice and worked with me to get me the best deal they coul Terrell was my salesman. He was very helpful, sweet, and not pushy at all. Everyone was very nice and worked with me to get me the best deal they could. I would definitely buy another car from them. Thanks guys! More
by Katie
Employees Worked With
Joseph Howard, Terrell Bullock
July 02, 2019
If you shop at this place you will regret it! Darcars of Marlow heights is the worst place to do business ever in the history of cars. You should stay far and away from this nightmare of THE MOST Darcars of Marlow heights is the worst place to do business ever in the history of cars. You should stay far and away from this nightmare of THE MOST poorly executed sales services ever assembled in the history of mankind. It is rare indeed when you literally feel anger and embarrassment towards the process of buying a car... It isnt about how they make money, Sure you can make poor choices or let things slide...its sales after all..in my case I have bought service contracts from them that they have utterly failed to even activate them after purchase. I have had to contact the BBB on them twice after 3 months just to get the contract I signed honored and processed, and to this date I still do not have those contracts (mopar/ally ect.) activated! Any business that cant stand by their agreements is no place to do business. Its pure lunacy to have to BEG a business to give you what you purchased...Even now I have to get a lawyer to untangle this monstrosity...If you need a car go to Virginia and stay away from any place called DARCARS. If the sign says DARCARS run in the other direction. More
by howard123
Employees Worked With
Joseph Howard
