DARCARS Chrysler Dodge Jeep RAM of Rockville

Replacing a Totaled Jeep Compass I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to wor I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to work with me on negotiating a wonderful deal. My 2012 was totaled last Thursday in a rear-ending accident and I thought all hope was lost. I just came home with the car and it's just like my 2012 Compass... complete bliss. I couldn't be happier and I'm so glad I stopped by DARCARS Rockville before going elsewhere. Gentlemen, thank you. I'm back on the road and so happy and grateful for their willingness to work with me. More

My experience with Darcars was fantastic I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 Jeep from another dealer, where I spend an entire Saturday to go through the mandatory price bargaining, here I just told them what I can afford and they found me a car I liked. Henry Argueta was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. He was very efficient in providing instruction and review of my new Jeep. But it was the financial department staff IJ Jemli and Santiago are the people that made it such an exceptional experience. I am looking forward to my many years with the new Jeep, and using your service department, to keep it in great condition. More

1ST TIME BUYER I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car wi I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car with similar mileage and carfax. Julliet Mean went out of his way to price match my KIA with a car at a different dealership in a different state. Coming from work to sign the paperwork, I was stuck in heavy traffic. I arrived 15 minutes before closing and all of my insurance info and paperwork was ready for me to sign. They have an unparalleled customer service. The financial manager who went through the paperwork with me was friendly, knowledgeable, got me a GREAT rate and made sure that I had the warranties that I ACTUALLY needed. If you are buying, buy from DARCARS. I will never use another dealer. More

First time buyer experience I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car. I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car. More

Excellent experience /ceidrick marcelin perfect service excellebt service ,I'm treated like family everytime.. Ceidrick Marselin exceeds in all aspect Everytime .. I will definitely come back and keep rec excellebt service ,I'm treated like family everytime.. Ceidrick Marselin exceeds in all aspect Everytime .. I will definitely come back and keep recommending friends to this excellent darcars dealership .. Abe More

Incompetence? Or simply negligence? I regret to say that it stretches my imagination to imagine how my experience at DARCARS Rockville could have been worse. From start to finish, there I regret to say that it stretches my imagination to imagine how my experience at DARCARS Rockville could have been worse. From start to finish, there was an extraordinary level of incompetence and disregard, and nearly a week after I detailed my experience in email to their Customer Relations Director, I have yet to receive any response from them at all. That in and of itself shows the level of regard that DARCARS has for its customers. The problem with this dealer started one week ago, on Monday, October 24th. That day, immediately after my arrival at DARCARS, when I explained the problem of the Jeep Death Wobble that I'd been having with my Wrangler, I was told it was under recall. Then, five minutes later, a different employee came over to me that no, it actually was not - but other years of Jeep Wranglers were. Second, I brought my Jeep in at 8:45, I had heard nothing about the status of my vehicle ( I had left both my cell number and my home number, depending on when they might call ) as of 2:45. Concerned and disappointed, I called to ask for an update. The woman who took my call, after I gave my number, said that she did not have any information for me, and that I should just patiently wait for their call. When I got home from work at 4:15 that afternoon, however, I found that one of their employees had called - twice, in fact - but only at the home number, rather than call my cellphone the way I had asked them to. Therefore, they apparently did care enough to call, but neither care enough to pay attention to how to reach me nor to communicate with other employees about the status of their customers' vehicles. Therefore, when I called back and expressed my concern that I had not heard anything from them on my cell, and that they had called only my home number, their employee started to argue with me to say that he did call my cell - instead of apologizing for his serious mistake. Because he was so busy arguing with me, he'd apparently forgotten that most cell phones have a feature known as "Missed Calls" that show when calls are received. So not only did he not bother to call both numbers, especially the one that I had asked to be called on first, he tried to *argue* with me about it, when he was clearly wrong in the first place. Finally, he told me, that because it was so late ( because he had not called me at the right number in the first place! ), they would not be able to service my car that day. Because of their negligence or incompetence I lost more than an hour from work in the morning and had my entire evening messed up, because of the wretched service I received from this dealer. To fix their mess, I take more time out of my week to bring my car to a well-reviewed garage nearby, one that has repeatedly shown that they are able and willing to treat their customers with basic consideration - and competence. More

Excellent I had a good experience with my sales person Arthur also with sales manager justin he was great to include Mr IJ Jemli the financal manager he is awes I had a good experience with my sales person Arthur also with sales manager justin he was great to include Mr IJ Jemli the financal manager he is awesome. Will definately refer people to this dealership. More

Fantastic Salesperson I met Ceidrick Marcelin by chance on a rainy Saturday in the dealership lot. Went back to the dealership about two weeks later to look at a couple of I met Ceidrick Marcelin by chance on a rainy Saturday in the dealership lot. Went back to the dealership about two weeks later to look at a couple of trucks that interested me. Located Ceidrick, told him what I was looking for, took a couple vehicles for a ride and agreed on one of them. Ceidrick made this purchase very easy, there was some negotiation and a couple small glitches, but Ceidrick went to work for us each time, and we came way with what we wanted. Ceidrick is to be commended on his care for his customers, making them feel that way. Many stars for this salesman. He is a good reflection on the Dar Cars Dealership Rockville. Will reccommend him and the dealership to anyone looking for a MOPAR product More

Overall bad experience We were looking for a new Jeep Grand Cherokee. The sales rep was ok at first, took us to their holding lot to see a 2015 model. Once in that car he ma We were looking for a new Jeep Grand Cherokee. The sales rep was ok at first, took us to their holding lot to see a 2015 model. Once in that car he made sure to tell us that the steering wheel shook at highway speeds because it was in sport mode (it was not in sport mode, nor does that make any sense). My wife liked the Jeep, but we did not one that shook from the start. So we asked to negotiate on the 2016 models. They would not even honor the discounts offered by Jeep, from their website. The Sales rep told us that the website lies. The best they would do would be msrp minus the one rebate they honored. Time to leave, but they had the keys for our potential trade. It took me asking 4 times before they finally released my keys back to me. I went to Criswell and had a great experience. Bought a Jeep the next day. It is worth the 10 minute drive to go to Criswell over this crappy dealership. More

Great dealership I had the best experience. Neil was awesome. He worked with me so I could get the exact car I wanted. Darcars also gave me a great deal on my trade in I had the best experience. Neil was awesome. He worked with me so I could get the exact car I wanted. Darcars also gave me a great deal on my trade in. The finance department was extremely helpful as well. Loved every aspect of my experience with Neil and all the employees who helped me at Darcars. More