DARCARS Chrysler Dodge Jeep RAM of Rockville

Arthur Oluwole The Best Salesman Ever Arthur is an excellent sales person. He is very knowledgeable, courteous and customer oriented. His professional and enthusiastic nature allowed me to Arthur is an excellent sales person. He is very knowledgeable, courteous and customer oriented. His professional and enthusiastic nature allowed me to purchase the BMW I needed. Because of Arthur, I will always recommend DARCARS Chrysler Jeep Dodge Ram of Rockville to my friends and relatives. More

STAY AWAY! Check engine light came on after a week! Bought a Ford Edge with only 44k miles and check engine light came on after ONE WEEK OF PURCHASE. The car was sold with an aftermarket air filter whic Bought a Ford Edge with only 44k miles and check engine light came on after ONE WEEK OF PURCHASE. The car was sold with an aftermarket air filter which voids any guarantee (cost me $2,000) and am now left with a repair of $610 because of the negligence of darcars and they refuse to repair it.The car should have never been sold to me with a broken wiper and arm because it would have never passed MD STATE INSPECTION, I ended up buying the arm and wiper and replacing it myself which I was not happy about it. THEN, the engine mass airflow is contaminated because of a faulty after market air filter diagnosed directly from FORD and DARCARS refused to repair my car. I have never complained in my life about anything i just deal with it, but is beyond bad. I have spoken to numerous dealerships in the area that have assured me as a reputable business and ethics in their industry, they should have handled the situation a lot better instead of ignoring the customer after a faulty cheap piece caused a major damage. this could have been avoided by replacing the air filter with a $15 one but instead chose to use the cheapest possible. Dealership took take responsibility over the matter in some way. Be very careful when dealing with The General Manager, Sales manager and Finance manager (Mr. Sumner) they make promises to follow up and never happens. WHEN BUYING THE CAR THEY ARE VERY HELPFUL BUT AS SOON AS AN ISSUE HAPPENS THEY ARE THROWING EACH OTHER UNDER THE BUS,, DON'T ANSWER CALLS AND BLAME OTHER STAFF MEMBERS. i now have a car with 44k miles that has a check engine light on not even a week into purchase. STAY AWAY-SHADY MD INSPECTION AND WORST CUSTOMER SERVICE REGRET BUYING FROM HERE NO ONE IS WILLING TO HELP AND I WAS TOLD I'M NOT THE FIRST ONE THIS HAPPENS TO/ More

How it is done correctly Showed up at the dealership just as it was closing. The used car manager got us the key to sit in the car to look around. I came back the next day, Showed up at the dealership just as it was closing. The used car manager got us the key to sit in the car to look around. I came back the next day, took the car out for a test drive, came back and started the negotiation process. It got bogged down and lo and behold, the manager from the prior night, George, comes by and smooths things over, makes me feel much better and I buy the car. Thanks George. And the salesperson, Abdul was very nice as well. I also enjoyed my time spent with Allen the finance guy. Thank you. More

Horrible experience with dishonest practices! Working with this dealership was one of the biggest wastes of time ever. We saw a vehicle on the website and contacted the dealership to ensure the pr Working with this dealership was one of the biggest wastes of time ever. We saw a vehicle on the website and contacted the dealership to ensure the price listed on the Internet was accurate. We were assured the price listed was accurate and were referred to a sales associate. We once again questioned the price and we're once again assured the Internet price was not just a gimmick tactic to get individuals to come in. We explained the dynamics of a potential deal with another dealership and the sales associate gave us his word based on preliminary numbers that he could get us into a better deal and encouraged us to make the 2.5 hour drive into the dealership. After about 5 hours at the dealership we learned two things: 1. The Internet price and the price that was entered in the deal worksheet were nowhere close. The Internet price was around 28k, but once the deal was being worked the price magically ended up at around 35k. 2. They were not able to get even remotely close to the payment of the vehicle deal offered by the other dealer, let alone beat it. Not to mention, when we went to get into the first vehicle for a test drive mud was everywhere...on the carpets, on the dash, and even on the seats. The sales associate gave us the explanation that the vehicle had been parked at their other "mud lot" and he didn't think to check it prior to showing it. All in all it was a horrible experience and huge waste of time. BEWARE of false Internet pricing! More

Great place, great people! Very pleased with my experience at DARCARS Rockville! Customer service is great, everyone has been very helpful and very pleasant. Neil Frederick was Very pleased with my experience at DARCARS Rockville! Customer service is great, everyone has been very helpful and very pleasant. Neil Frederick was awesome and answered every annoying question I threw at him, with a smile! I absolutely love my new car and I have been and will continue to spread the word about DARCARS Rockville!! More

best dealership every went to Had a wonderful experience buying my two vehicle's from this dealership i totally recommend this dealership cause they make you feel like family my sa Had a wonderful experience buying my two vehicle's from this dealership i totally recommend this dealership cause they make you feel like family my sale rep was neil and he made everything so smooth him morris and steve. I just want to say it was the best experience of my life after buying two vehicle's they made things so easy and simple and fast highly recommend. More

Failure To Follow Up On Parts Included In Contract I purchased a new 2015 Jeep Wrangler 2-door on 8/24/15. On the signed purchase/sales contract Mopar front and rear all weather slush floor mats and a I purchased a new 2015 Jeep Wrangler 2-door on 8/24/15. On the signed purchase/sales contract Mopar front and rear all weather slush floor mats and a complete set of convertible top deep tinted windows were included. Since these parts were not in stock at the time of the sale they were to be shipped to me within 2 weeks. Over 20 emails later starting with the salesman Larry Payne, the general sales manager Tavin Indason and Hesham Elhamayel the general manager, finally on 12/7/15 I received a partial set of floor mats and on 1/4/16 I received a set of tinted windows for 4 door Jeep. When I notified Larry Payne, the salesman, that the windows received over 4 months after the sale were for a 4 door Jeep and I what I had purchased was a 2 door were incorrect I was instructed to send them back at my expense. After 5 months or correspondence it became clear that the parts which had been figured in to the price would not be received I requested a check to cover the parts cost so I could purchase them directly from Mopar. I have no complaint about the actual sale at the dealership but when selecting a dealership to purchase from in the future or to recommend to others, service after the sale becomes more important than the actual sale. The personnel entrusted with the responsibility of protecting the dealerships reputation by promptly resolving a customer issue have failed and in my experience apparently even at the general manager level Darcars Jeep in Rockville does not understand or care about the value of a satisfied customer and positive word of mouth references or repeat business because as of today 2/9/16, almost 6 months after the sale, I still do not have a complete set of floor mats and the correct tinted windows or a check to purchase the parts directly from Mopar. Based on reading some of other reviews posted, unfortunately after the fact, I expect dealership management to respond to this review with ‘Thank you for the feedback and that customer service is important to us” however action speaks louder than words. More

Worst Customer Service On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on t On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on the front right fender. After a test drive I agreed to buy the vehicle on the condition that the salesman (Omar) provide me with touch-up paint. He checked with the Parts Dept. and came back to tell it was not in stock and would have to be ordered. I asked him to send me the paint when it was available. He agreed to do that. On December 5, I e-mailed him wanting to know the status of the paint. I got no response. On December 12, I got an e-mail from someone else at the dealer notifying me that my license plates were in and that I may pick them up. Since I live a good distance from the dealer, I replied to the e-mail asking that the plates be sent to my home and inquired about the paint. Again no response. I then called the Service Dept. to notify them that I had not yet received the touch-up paint and to request them to send the plates to my home. Yet again, I got no response. Because my temporary tags were due to expire, on Jan. 5 I drove to the dealer to get my tags and inquire about the paint. I learned that the dealer does in fact mail tags to customers and was puzzled why that didn't happen in my case after I had requested it more than once. When the service person checked on the paint. I was told that it was not in stock and he promised to mail it to me. I gave him my home address. I still have not received the paint. I am totally dissatisfied with my experience with at least four employees for not bothering to follow-up with my inquiries or fulfill commitments. More

Excellent customer service! IJ and Larry both helped us buy our vehicle. We were SO happy with the customer service, personalized care, and the swiftness of making "the deal". Tr IJ and Larry both helped us buy our vehicle. We were SO happy with the customer service, personalized care, and the swiftness of making "the deal". Truly a no-haggle experience. I hate car shopping, but these guys made it a great experience! And, WE LOVE THE CAR! (We purchased in July) More

I bought a car off carfax long distance and i'd do it agin. Neil Frederick at DARCARS Rockville was a pleasure to work with. He was forthright, always available for my questions and concerns and got me a great Neil Frederick at DARCARS Rockville was a pleasure to work with. He was forthright, always available for my questions and concerns and got me a great deal on my 2013 Chrysler 200 convertible. More