DARCARS Chrysler Dodge Jeep RAM of Rockville

Customer service I had issues with the body shop and went to Ali the GM at Rockville dealership and he took care of my issues and promptly. txs I had issues with the body shop and went to Ali the GM at Rockville dealership and he took care of my issues and promptly. txs More

Mechanics lack attention to detail & misleading sales team. I recently bought an used 2012 Jeep Wrangler. After buying the pre-certified car which should have gone through a multi point inspection to pass Maryl I recently bought an used 2012 Jeep Wrangler. After buying the pre-certified car which should have gone through a multi point inspection to pass Maryland State Inspection, it was clear the mechanics have no attention to detail and have no business certifying a car. Under closer inspection of the under side of the car there are two important details that were over looked. The first issued I noticed was the wiring harness to the back left wheel hub was not reattached to the frame risking the cable getting caught in the tire or suspension which would lead to the traction control to fail. Luckily I caught that early and re-attached it myself. This was not the only example of not attaching the wiring harness back to the car. The second issue I noticed was that oil pan was not put on correctly. The oil pan was missing a nut which also shows the mechanics lack of caring for the cars you are purchasing. Makes you wonder if they torque the other bolts and nut to the specified torque setting in the manual. . In addition to the mechanics clearly showing a lack of attention to detail is the sales team that advertised this car as a hard top and soft top Jeep. In an attempt to put the soft top up, it was clear that none of the attachment points came with the car for the soft top. I went to the dealership and they said that is unfortunate and to go buy them myself and made comments about how it's my fault for buying an used car. I found the comments about the used car demeaning towards me and my financial status. What started off as a positive buying experience turned into a very negative experience and I will be sure to let my friends who are looking for Jeeps, or own them, to avoid DARCARs and the certified mechanics that certified my car despite the obvious problems that could have been easily fixed themselves if they cared. More

Very unethical operation and terrible customer service and experience including the collusion center. I would not recommend this dealership and Chrysler Corp will be made aware and experience including the collusion center. I would not recommend this dealership and Chrysler Corp will be made aware More

The servicing department is a scam Do not come here to get your car serviced. They will take your money and not fix the issue. Its sick and they should be ashamed of themselves Do not come here to get your car serviced. They will take your money and not fix the issue. Its sick and they should be ashamed of themselves More

Terrible service Here is another NO STAR review from me as it seems the first one has been conveniently removed. I have been waiting for over three month now for an a Here is another NO STAR review from me as it seems the first one has been conveniently removed. I have been waiting for over three month now for an answer from the service department, who was supposed to get a decision from their corporate office about fixing my fender flairs, but I have gotten no answer, no phone call, nothing.... Terrible service, unprofessional and simply unacceptable. More

Car purchase John made my whole experience awesome! From start to finish. He did most of the work without me being there. I told him I was hesitant and didn't want John made my whole experience awesome! From start to finish. He did most of the work without me being there. I told him I was hesitant and didn't want to ride from Baltimore for nothing. It was not a bad experience at all. I'm glad I chose DAR cars in rockville and it was truly the hour drive More

Warranty repair I’ve been bringing my Jeep to this dealership for every service, repair or warranty recall since I bought the vehicle. The team members are always pol I’ve been bringing my Jeep to this dealership for every service, repair or warranty recall since I bought the vehicle. The team members are always polite and welcome me back. Although I only go in 2-3 times a year, Taylor always remembers me and asks how specific details of the vehicle are doing - something that no other dealership/service center has ever done. Their prices are also competitive to smaller shops in the area - not something you would expect from a dealership. In summary, DARCARS Jeep treats you like you are being serviced at a luxury brand auto dealer and concurrently charge you only where/when necessary. More

Excellent service. Excellent service and friendly staff. Understand the need of clients. Explained clearly the different options. Need to update the technology used for Excellent service and friendly staff. Understand the need of clients. Explained clearly the different options. Need to update the technology used for printing. I would highly recommend Darcars. More

Good Polite informative answered questions Gus in service was great, helpful and informative. I had a couple questions in which he answered for me. I was there for regular maintenance. Everythi Gus in service was great, helpful and informative. I had a couple questions in which he answered for me. I was there for regular maintenance. Everything went good. More

Excellent VIP service I have purchased my Jeep from this dealer, and whether I have an issue or an oil change, I always have the best service from the service team. I love I have purchased my Jeep from this dealer, and whether I have an issue or an oil change, I always have the best service from the service team. I love working with their service director, Iman and the general manager, why? Because they care and take care of your like a member of a family! If I had a question, or issue with my vehicle I wasn’t questioned by offered a solution! More