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DARCARS Chrysler Dodge Jeep RAM of Rockville

Rockville, MD

3.2
286 Reviews

755 Rockville Pike

Rockville, MD

20852

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Showing 286 reviews

December 31, 2019

Very unethical operation and terrible customer service and experience including the collusion center. I would not recommend this dealership and Chrysler Corp will be made aware More

by d0313
Recommend Dealer
No
Employees Worked With
Ali Mohammadi
Jan 03, 2020 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

We regret to learn about your disappointment with any interaction that has led to your negative impression. We strive to deliver the best service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. If you’re open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. Thank you, DARCARS Customer Relations

November 07, 2019

The servicing department is a scam Do not come here to get your car serviced. They will take your money and not fix the issue. Its sick and they should be ashamed of themselves More

by Sbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Abell , Iman Molkara
Nov 10, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

We are so concerned to learn your experience was less than five-stars. Your satisfaction is very important to us and we would like to learn more about what had happened during your recent visit. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations.

September 13, 2019

Terrible service Here is another NO STAR review from me as it seems the first one has been conveniently removed. I have been waiting for over three month now for an a More

by N.S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember
Sep 15, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

We would like the opportunity to investigate your feedback further. Please contact us at customerrelations@darcars.com or 800-327-2277. We’ll work with you to resolve any issues as quickly as possible. Thank you, DARCARS Customer Relations

August 30, 2019

Car purchase John made my whole experience awesome! From start to finish. He did most of the work without me being there. I told him I was hesitant and didn't want More

by Misteia826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Erkhardt
Sep 02, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Thank you so much for the wonderful review! We're so happy to hear that you had an awesome experience. Thank you for your business and we look forward to seeing you again soon. DARCARS Customer Relations

August 27, 2019

Warranty repair I’ve been bringing my Jeep to this dealership for every service, repair or warranty recall since I bought the vehicle. The team members are always pol More

by GoodOlJeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Abell
Aug 27, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Thank you for the five stars! We are glad to see that Taylor always remembers you and welcomes you when you visit. We appreciate your compliments for the team and can't wait to share them. You are welcome back at any time. Thank you, DARCARS Customer Relations

August 26, 2019

Excellent service. Excellent service and friendly staff. Understand the need of clients. Explained clearly the different options. Need to update the technology used for More

by Garbis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Transeau
Aug 26, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Thank you for the positive review! We are thrilled to hear that you had such a pleasant experience with our team! Thank you, DARCARS Customer Relations

August 23, 2019

Good Polite informative answered questions Gus in service was great, helpful and informative. I had a couple questions in which he answered for me. I was there for regular maintenance. Everythi More

by Gail
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gus, in service
Aug 24, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

We are so happy to learn that Gus has taken care of your maintenance experience. If there are any other questions we can help you with, please do not hesitate to let us know. We welcome you again! Thank you, DARCARS Customer Relations

August 21, 2019

Excellent VIP service I have purchased my Jeep from this dealer, and whether I have an issue or an oil change, I always have the best service from the service team. I love More

by OlgaJeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Iman Molkara, Ali Mohammadi
Aug 22, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Hi there, thanks for the five-star review! We are so pleased to hear you had a positive experience with Iman and our team. We appreciate your business and hope to see you again! Thank you, DARCARS Customer Relations

Aug 22, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Iman and Ali were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Thanks again, DARCARS Customer Relations

August 15, 2019

electronic key problem took car in for a 1-2 hr job and spent 4 hr waiting to have problem not solved They then solved problem in 45 min. There checkout of the problem was More

by Peepa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
forgot service advisor and tech names
Aug 15, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Peepa, We are troubled to learn of your disappointment with any wait time that was longer than anticipated. Your satisfaction is important to us and we would like to speak with you to best resolve your concerns. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations

August 11, 2019

They make it happen Bought about 3 cars from these guys all ways get things done but you have know what you want and stick with it great dealership More

by Dan321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Veraska, Omar Alani
Aug 11, 2019 -

DARCARS Chrysler Dodge Jeep RAM of Rockville responded

Thank you for the great review, Dan. We are happy to know that you are satisfied with your three vehicles. Please feel free to reach out to us if you have any questions or concerns. We look forward to your next visit. Thank you, DARCARS Customer Relations