DARCARS Ford

CONSUMER BEWARE!! Car Sale from xxxx! I traded my car in back in May. Everything was great at first - they were all kind, professional, and worked really hard to get me a loan with terms I could afford. As soon as I left the lot with my new car, it all went down hill. These people NEVER filed the paperwork - none of it. They didn't take care of the loan from the car I sold them as they were supposed to; they didn't file paperwork with the DMV; they didn't do anything they were supposed to do to complete the transaction. What they did do was take my old car, turn around and sell it real fast, then leave me to flounder. Stuck with 2 loan payments because DARCAR didn't hold up their end and do their jobs. They never reached out for anything they needed, I had to reach out to them countless times and each time it was "oh yea, well we need this, too," which half the time I had already sent them. I had to hound them for my license plates for MONTHS. I got 2 tickets for expired temp tags. I just got my permanent tags from them last week. Remember, I bought this car in May. It is now late September. Did they call to let me know the plates were in? NOPE! The worst part is that DARCAR STILL hadn't paid off the loan they were supposed to and the account was sent into delinquency and my credit score is down 200 points. I am livid. It is nearly October and I am still dealing with this car sale from xxxx. Save yourself months of headaches, ruined credit, and incredible frustration - Get your new car somewhere else. I should've gone to Kia of Bowie.

Excellent service and care even with COVID-19. Thanks you all for all the work you are doing. Thanks for keeping my car in great shape.

Service and personnel were good but I was there for nearly 3 hours. I understand working protocols are modified to address the covid-19 situation with limited staffing and hours, so I will not comment negatively on that. Since I was there for an extended period it would have been nice to have more frequent updates about status of vehicle, though. Thank you.

On 4/4/20, Darcars Kia of Lanham Service Staff and department was great. My Service Rep Antoine Harmon was great. He made sure I was taken care of in a timely manor during this crazy Virus situation, and provided excellent service!

I was greeted. My car was taken back immediately. Service was completed in a timely manner. Environment was neat and very clean. I would definitely recommend this dealer for service.

The service consultant Marcus was very helpful ! I didn't hear anything else so hopefully Marcus found his keys! I hope he did! Have a nice day!

I continue to receive excellent service by the Lanham Kia team. I would not trust my car with anyone else--Jelani Woodson -- Thank You -- 5 STARS

Your Service consultant Jay made all the difference in my experience. He was professional, courteous, delivered everything that he promised on time and I got my car back at the exact time he promised. I was impressed with the shuttle driver, Otis as well.

I called the service department to inform them that my 2014 Sorento was being towed there since it would not start. I was told that the service review could not be done until at least the next day since they were booked up. I got a call 1 1/2 hours later to inform me that the car had been received. I got a second call 2 hours later and was informed that they were able to check out my car, and was told what services needed to be performed. I authorize the completion of the services, and was able to get my car later that day after all.

The service team is awesome. I always bring my car to this dealership because of the customer service. Jelani kept me abreast of every stage of my service and got me out of there in a timely manner. My service technician is John Gray and he does an excellent job as well. Thank you