Dealer Reviews
Service Reviews
Cars for Sale
Car Recalls
Sign In
All Salespeople
Sales Department
DARCARS Ford
Lanham, MD
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
278 Reviews of DARCARS Ford
Sort by
March 31, 2022
Took F150 for factory recall. Assumed one day, took 10 days. No return calls or updates i called the Service Manger twice no return calls. Third time was on hold 30 minutes and ca Assumed one day, took 10 days. No return calls or updates i called the Service Manger twice no return calls. Third time was on hold 30 minutes and call was never picked up. I had to physically go back to dealer but worse results More
by Housenrobertl
Employees Worked With
Joyce Pertee, Roland Johnson, Sam Darvish
Helpful March 03, 2022
I had a seamless and good experience purchasing my new vehicle! Abu and his supervisor made sure of it by exceeding my expectations! If you’re in the market for a new car, Abu is your guy! vehicle! Abu and his supervisor made sure of it by exceeding my expectations! If you’re in the market for a new car, Abu is your guy! More
by HighlyfavoredS
Employees Worked With
Abu and his supervisor
December 24, 2021
I brought my car in to get my airbag fix & the service was awful they didn’t do nothing they said they was going to do & they also spilt brake fluid on my car which made my car smoke i will be filling a l was awful they didn’t do nothing they said they was going to do & they also spilt brake fluid on my car which made my car smoke i will be filling a lawsuit. More
by BRENEE REED
Employees Worked With
Joyce Pertee, Idrissa Bah, Haseeb Khalil, Alex Sesay, Russell Dodd, Kwami Amegah, Lynn Pittmon, Moussa Doumbouya
April 15, 2021
Disappointed. I recently had my 2020 ST Edge serviced for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it home. I noticed the left screen on dash was displaying mph not how I left it, also my brakes felt like they were starting to warp under braking also not how it was left. But the icing on the cake was when I cycled my gauges I saw my MPG was 11 not 25 when I dropped it off. I cannot prove that someone took it for a joyride but with these indicators that mention it is hard for me to think otherwise. I have bought multiple cars from Lanham Ford this is the first I have noticed this type of treatment. That was the last time I'm having my car serviced there. Annapolis Koons Ford will be my new Dealership. This is a warning for anybody else. Check your mileage and MPG before dropping it off. More
by Frank Glass
Employees Worked With
Joyce Pertee
December 01, 2020
I just wanted to drop a line to say how pleasant and courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV in 2013 and she's been the nicest person I've come across in all my visits there. Even thru her mask, I could sense the smile on her face. It was refreshing to have such great customer service, especially in these strange times where it's sometimes difficult to find genuinely nice people. More
by Deborah
Employees Worked With
Brianna
September 27, 2020
CONSUMER BEWARE!! Car Sale from xxxx!I traded my car in CONSUMER BEWARE!! Car Sale from xxxx! I traded my car in back in May. Everything was great at first - they were all kind, professional, and worked re CONSUMER BEWARE!! Car Sale from xxxx! I traded my car in back in May. Everything was great at first - they were all kind, professional, and worked really hard to get me a loan with terms I could afford. As soon as I left the lot with my new car, it all went down hill. These people NEVER filed the paperwork - none of it. They didn't take care of the loan from the car I sold them as they were supposed to; they didn't file paperwork with the DMV; they didn't do anything they were supposed to do to complete the transaction. What they did do was take my old car, turn around and sell it real fast, then leave me to flounder. Stuck with 2 loan payments because DARCAR didn't hold up their end and do their jobs. They never reached out for anything they needed, I had to reach out to them countless times and each time it was "oh yea, well we need this, too," which half the time I had already sent them. I had to hound them for my license plates for MONTHS. I got 2 tickets for expired temp tags. I just got my permanent tags from them last week. Remember, I bought this car in May. It is now late September. Did they call to let me know the plates were in? NOPE! The worst part is that DARCAR STILL hadn't paid off the loan they were supposed to and the account was sent into delinquency and my credit score is down 200 points. I am livid. It is nearly October and I am still dealing with this car sale from xxxx. Save yourself months of headaches, ruined credit, and incredible frustration - Get your new car somewhere else. I should've gone to Kia of Bowie. More
by JaySea
Employees Worked With
Glen
April 20, 2020
Service Only Service and personnel were good but I was there for nearly 3 hours. I understand working protocols are modified to address the covid-19 situation wit Service and personnel were good but I was there for nearly 3 hours. I understand working protocols are modified to address the covid-19 situation with limited staffing and hours, so I will not comment negatively on that. Since I was there for an extended period it would have been nice to have more frequent updates about status of vehicle, though. Thank you. More
by hop5700
Employees Worked With
I don't remember.
April 05, 2020
On 4/4/20, Darcars Kia of Lanham Service Staff and department was great. My Service Rep Antoine Harmon was great. He made sure I was taken care of in a timely manor during this crazy Virus situation department was great. My Service Rep Antoine Harmon was great. He made sure I was taken care of in a timely manor during this crazy Virus situation, and provided excellent service! More
by ABrown
Employees Worked With
Service-Antione Harmon - 5 Stars
