16 Ford Dealers near 20706near 20706

It was a pleasure to work with Brandon! - Nbehm426

It was a pleasure to work with Brandon! He made everything so easy and what should be a stressful process was zero stress. He was very responsive and went above and beyond thanks Brandon!

Phil Pham at Koons Ford was knowledgeable, friendly, - Christin B

Phil Pham at Koons Ford was knowledgeable, friendly, efficient in getting my vehicle work done. He was communicative and helped move things quickly. Went the extra mile!

I had the pleasure of speaking with Curtis Ford at Apple - FRANNI723

I had the pleasure of speaking with Curtis Ford at Apple Ford Lincoln Service regarding an issue with my vehicle. He took the time to explain what was going on and what steps I needed to take to get it fixed. He was very knowledgeable and made me feel comfortable and at ease about the service my vehicle needs. I truly appreciate his honesty, transparency, and willingness to help me understand everything. I know this is just the beginning of the process, but Curtis has already done a top-notch job getting me started. I'm grateful I had the opportunity to speak with someone who knows what he's talking about and is upfront and honest. Thank you, Curtis, for your help and excellent customer service!

Sheehy Got the Secret Sauce – And I Got a Good Deal! - Robert Wilson

Sheehy Got the Secret Sauce – And I Got a Good Deal! Buying a vehicle can be stressful, especially when you know your numbers, have done your homework, and refuse to settle for anything less than a fair deal. But my experience at Sheehy Ford Gaithersburg turned out to be a pleasant surprise! Let me start by saying that I didn't walk into this dealership blindly. I did my homework, researched the market, compared vehicle prices, evaluated the numbers, and even had ChatGPT help me assess the deal before making my final decision. I knew what I wanted, what the vehicle was worth, and what I was willing to pay. Then came Mr. Watson, also known as Big Merc! This gentleman knows how to make a customer feel welcome. His professionalism, personality, patience, and willingness to work with me made the entire buying experience enjoyable. No unnecessary drama, no pressure tactics—just a straightforward conversation. A special shout-out to Sales Manager Alex, who also played an important role in making the deal happen. It's always refreshing when the sales team and management work together to create a positive customer experience. The bottom line? I got the vehicle I wanted at a price I was comfortable with. After all my research, calculations, comparisons, and independent assessments, I was happy with the deal I walked away with. Would I recommend them? Absolutely! If you're shopping for a vehicle in the Gaithersburg area, give these gentlemen a visit. And here's my conclusion: Big Merc with Sheehy @ Gaithersburg has a secret sauce. Go find out yourself! Cheerz

Very easy experience with a very helpful team of - Donald

Very easy experience with a very helpful team of professionals who made it possible to get a new used truck

This is our 3rd car we buy from this dealership and we - Frodo850

This is our 3rd car we buy from this dealership and we always work with Crystal. She is the best: enthusiastic, extremely knowledgeable about the cars and their inventory, and never pushy. Happy with their management too. Will come again!

I had a very good experience with the service department, - bruce.turman

I had a very good experience with the service department, and a big part of that was Shane, my service technician. He did a great job getting my moon roof fixed. He also went above and beyond to keep my appointment as close as possible to the date I asked for, even after the vendor changed the schedule. His communication and follow-through made the whole process easy. The only downside was that no loaner vehicles were available. That was outside Shane’s control, but it would have made the visit more convenient. Overall, I’m very satisfied with the service, and I’d recommend asking for Shane.

Five stars, and I want to be specific about why, because - CSB96

Five stars, and I want to be specific about why, because the easy version of this story would have gone very differently. I bought a used 2024 Equinox from Banister in August. Mary handled the sale, and she was straightforward and unpushy throughout — no manufactured urgency, no stacking of add-ons, and she answered questions directly rather than deflecting them. That set the tone. Some weeks later I discovered a significant problem with the vehicle’s history that hadn’t been apparent at the time of purchase. By then I was well past the point where a dealership has any practical obligation to do anything. Plenty of them would have said exactly that, politely or otherwise. Claudio, the sales manager, did the opposite. He put together a replacement deal: an even swap into a comparable 2024 Equinox with roughly 16,000 fewer miles, with no additional cash from me. He didn’t shave the trade value, didn’t reopen the terms, and didn’t make me fight for any of it. The whole thing was handled as problem-solving rather than damage control, transparently and professionally. The measure of a dealership isn’t how it behaves when a sale goes smoothly — it’s what happens when something goes wrong afterward and walking away would have been the easy call. Banister chose to make it right instead. Mary and Claudio earned this review.

Said my power seat that wouldn't work needed the tracking - discovol95

Said my power seat that wouldn't work needed the tracking replaced for nearly $2000. Reaearched it myself and just needed to replace the switch for $15. They also said my wipers were worn and wanted to replace them for $120. I had just replaced them the day before! Contacted them but nobody is doing anything about this. DO NOT GO HERE!!!

This dealership always willing to work with the customer. - eyaw215

This dealership always willing to work with the customer. They make it convenient for you with their services.

I had a service scheduling issue at Malloy Ford of - rover

I had a service scheduling issue at Malloy Ford of Alexandria and decided to reach out about it. What impressed me was how fast the General Manager, Daniel Khan, personally got back to me and owned the situation. No excuses, just an apology and real solutions like mobile service and pick-up/delivery options. Deshaun also stepped up and helped me get both my vehicles scheduled for mobile service the very next day. They even provided complimentary service as a goodwill gesture. This is the kind of responsiveness and customer care that keeps me coming back. Highly recommend Malloy Ford of Alexandria.

Wonderful experience buying a truck! - Mibrinkley

Wonderful experience buying a truck! Dulce was very helpful and professional. She made the process easy and walked us through every step. Highly recommend.

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

Extending my thanks to Joe Porter and his team at Bob - Mike B

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.