DARCARS Ford

Bad Experience. Dishonest Dealer Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary; 1. They promised to Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary; 1. They promised to speed buff the car, but they didn't and made me drive 3 times for it and ended up only washing the exterior! 2. Sold me the car with one key only, and got an attitude when I asked to get the second one. Their excuse for everything (including no floor mats) is that It's a used car! First of all, after paying the full amount in cash and when I went to pick up the car, I got only one key and when I asked for the second key they said they don't have it and I have to buy a second one which costs $300. When I explained that this is unacceptable and that they never mentioned that it has one key only, first they said that they mentioned that (which they never did), then they said that it is what it is and if I said something before the deal was done and that this is a deal breaker maybe they could've done something about it. Also, while making the deal, I asked for the whole car to be buffed, which they agreed on "but I can't fix the scratches on the fender" the sales manager (Ali) said. I said that was fine just buff the car and whatever remains on it is fine. When I went to pick up the car it wasn't buffed, and when I asked the salesman (Abu) he said that they don't do that! So I went the next day to talk to the sales manager (Ali, who made the promise), at first he said it was done, then he said that he will take care of it, just come back another day. When I went the "other day" and talked to the body shop manager, he said that he was asked to only buff the scratched fender. I went to talk to the general manager (Darvish). He said he will take care of that. At the end after around 3.5 hours I was so tired, and they ended up only washing the exterior! In addition, when I went to fix a broken power outlet which I found when I picked up the car, the service department told me that they have to reschedule me for another day since I didn't bring it in at 8:00 am. At least, the GM "Darvish" was able to make them fix it that day. Bottom line; very unprofessional and dishonest staff (If you're buying a car from them (which I strongly do not recommend) make sure everything you need be done before you pay anything or get it in writing! More

Customer Service My senior aged parents have purchased 2 vehicles from this dealership. For some reason their second vehicle purchased brand new has been nothing but h My senior aged parents have purchased 2 vehicles from this dealership. For some reason their second vehicle purchased brand new has been nothing but hassles 2012 Ford Focus. Problem, too long to repair vehicle and they do not keep you properly informed on the status. Oh it will be ready tomorrow, tomorrow comes and oh it's not ready. However, they don't call and tell you this until you call.....I know they want your money but they should want your business too. Personally would never use this place. Do not like the service my senior parents receive. More

Perfection!! I am very happy with this dealership. I have just bought my second car from them. I will be buying all my cars in the future from this dealer. Miss I am very happy with this dealership. I have just bought my second car from them. I will be buying all my cars in the future from this dealer. Miss Lisa Hall in finance is the best she can NEVER leave that place. I also want to say my saleswomen Virginia is also the greatest. I am so glad Mike was not there today like he said he was going to be so I could have Virginia. I have bought many cars over my 52 years and I have only had a great experience doing this at only one dealer! Dar Cars has done it twice!!!! great job!! More

Very pleasant experience buying our new 2014 Ford Focus. Our sales person, Armen Tangtan, was very informative--answered all our questions, and made our decision to purchase very easy. We would highly reco Our sales person, Armen Tangtan, was very informative--answered all our questions, and made our decision to purchase very easy. We would highly recommend this dealership and Armen as a very good place to purchase your next vehicle. Another member of our family also purchased from Armen and this dealership within the last year and had a lot of influence on our decision to travel the 3 hours we did to purchase our Ford. We are glad we did and are very happy with the purchase we made. More

I repeatedly asked Mike Robinson to email me an out the I repeatedly asked Mike Robinson to email me an out the door sales price and that the truck was in stock before I made the 3 hour trip to the dealers I repeatedly asked Mike Robinson to email me an out the door sales price and that the truck was in stock before I made the 3 hour trip to the dealership. For 5 days he said he would send it, but instead everyday emailed me to ask if I could stop by today. On day 5 he finally said the truck was sold and he was sorry but he would find another truck. He called me and said they found a truck but it was 1 thousand dollars more for the same exact truck, Mike gave me the price then called me back 15 minutes later and raised the price another thousand dollars because he deducted a rebate that shouldn't have been deducted making the truck 2000.00 dollars more. Mike didn't tell me the truth one time during the several days of phone calls and emails. I'm not sure how they stay in business treating would be customers this way. In hind sight I doubt they ever had the truck at the advertised price. When purchasing a truck at a local ford dealer after completing the deal I was discussing this deal with them and was told that there wasn't anyway without losing money the truck could have been sold for the price it was advertised for. Another ford dealer I was looking at a truck at told me the exact same thing. I haven't seen a car dealer lose money on anything yet. More

They don't do what they promise. We were not happy with their repair because they do not back up their warranty policy as they state. The employees weren't horrible, but their service was. They releas with their repair because they do not back up their warranty policy as they state. The employees weren't horrible, but their service was. They released my vehicle saying it was fixed, but I ended up bringing it back the very next day for the same problem. They charged me an enormous amount of money, but they didn't fix the problem. I will never take any of my vehicles back to this dealer again. More

We are from Delaware and were in the market for a compact car. We had our minds set on a new Ford Focus because it is the best car in the segment. We found out Darcars Ford dealership online and contacted th car. We had our minds set on a new Ford Focus because it is the best car in the segment. We found out Darcars Ford dealership online and contacted them because of their great pricing and good reviews. The whole experience from the first phone call to the final sale of the vehicle was smooth and very pleasant. Our sales rep, Mr. Russell Dodd was knowledgeable, courteous and very honest. It was a 2 hour drive from Delaware but was worth it and we ended up buying the vehicle the same day after the test drive. There were no issues with pricing because it was the same as the one he quoted us. Loving the car. We definitely recommend this Ford dealership. More