DARCARS Ford

My Daughter graduated from College over the weekend (with honors). For her hard work, we searched for a new car, rather than pre-owned. We narrowed the search to three cars: Chevy Sonic, Toyota Yaris and F honors). For her hard work, we searched for a new car, rather than pre-owned. We narrowed the search to three cars: Chevy Sonic, Toyota Yaris and Ford Fiesta. We searched for several days – test driving and conducting extensive “market research”. It was decided that we were going to purchase a Ford Fiesta. I’m a car guy – I love cars and have purchased several new cars in my life. Holly and I arrived at DARCARS in Lanham meeting with Andrew Schultz, General Sales Manager who quickly introduced us to Kwami Amegan, Sales Consultant. Right from the beginning “respect” for one another was evident. We told him the car was for Holly – he was so accommodating and VERY honest with the product. He did not speak over her and patient with all Holly’s questions. I was proud of her and pleased with the patience of Kwami. The first car he showed us had some “minor” deficiencies. Yes, I found some and Kwami pointed out others. When Mr. Schultz found out the number of defects, advised against this car. He said since this was Holly’s first car, he did not want the experience flawed in any way. To my surprise he upgraded the car to more options with very little price increase. Kwami was so accommodating to Holly making us feel very comfortable – never rushing us or making us feel uncomfortable at all – he valued our comments. Mr. Schultz stopped by several times to check on the progress, and demonstrated respect and patience to this new car buyer. They both explained the process and were more than accommodating. Then came the financing, where we met Marcel Greene. Mr. Greene was right in line with the Andrew and Kwami – forthright, honest, accommodating and patient. He was able to give Holly an even better rate than we had been pre-approved for, and went the extra step to ensure we were happy. There was no pressure throughout the entire process. At the end of the experience, Kwami surprised Holly by driving the car on to the show room floor so she could get the complete feel of the vehicle. Holly was beaming and I was so very proud of her! My deepest appreciation for the efforts of Andrew Schults, Kwami Amegan and Marcel Greene for making Holly’s first car buying experience such a positive one. I would HIGHLY recommend this dealership – and the three Gentlemen that contributed to this experience. More

Kept appointment by driving 2 hours in the rain to see a car they didn't have. They couldn't find the car. Didn't know where it was. Passed one guy off as Sales Manager. He wasn't. Said they'd bring the car they didn't have. They couldn't find the car. Didn't know where it was. Passed one guy off as Sales Manager. He wasn't. Said they'd bring the car to me when they found it - that's against company policy. Tried for 2 days and nothing but obfuscation. Seems the car was sent to auction and know one updated the inventory list or the web. Started the process on Saturday over the internet. Fell apart on Tuesday. As of Wednesday, the car was still on the net. New car sales may be fine but used cars is the pits. More

I am very pleased with my purchase. I was treated very well. Hesh was very helpful. Idrissa was very friendly. Lisa made the paperwork portion of my buying experience very pleasurable. I WILL BUY FROM DAR well. Hesh was very helpful. Idrissa was very friendly. Lisa made the paperwork portion of my buying experience very pleasurable. I WILL BUY FROM DARCARS AGAIN. More

From the very beginning of the process to the very end, I was treated with attentive and compassionate customer care. I was impressed with the "Darcars Hospitality" from my initial Metro station pick-up to was treated with attentive and compassionate customer care. I was impressed with the "Darcars Hospitality" from my initial Metro station pick-up to how Samuella listened to my needs and desires. She did not breeze through a scripted presentation and attempt to sell me something based on her own agenda. She patiently heard my concerns and tailored her discussion accordingly. She encouraged me to be positive and consider the best possible options for my children and me. She walked me through each phase of the process step-by-step and coached me when I needed assistance. She then passed the baton to Lisa, who continued with the upbeat encouragement, guiding me through all of the financial concerns and paperwork. This was truly a miracle process which took place in a miraculous time frame. I am 100% completely satisfied. I also appreciated the follow-up, which told me that this particular dealership is not simply concerned with making sales, but earning trust and building lifetime customers. I would recommend this dealership to any friend or family member in need of a purchase. More

I have had to change the ratings I had previously given for this dealer. Positive: This was the only dealership we found that would offer a great discount off the MSRP. We tried to deal with dealerships in for this dealer. Positive: This was the only dealership we found that would offer a great discount off the MSRP. We tried to deal with dealerships in our local area in Virginia, and the local Virginia dealerships would not negotiate at all, refusing to go below sticker price. Andrew and Ali were helpful and attentive until the end of the deal when we were getting ready to leave the dealership. Negative: Ali proceeded to tell us that he would not get his bonuses if we did not rate him all 5's in the future mailing Ford survey. Ali and Andrew proceeded to persuade/strongly encourage us to rate them all 5's in the DealerRater survey to the point of near coercion. It was uncomfortable to us and we felt forced to do their bidding instead of rate them as we saw fit. Another negative: My daughter had been driving the Fiesta to work for 3 days and when she found a blue Bud Lite beer can flattened under the passenger seat, she asked us why the dealership would let the car leave the premises with an open beer can. She does not drink, had kept the car locked, and there is only one explanation. Someone in the dealership drank the beer and hid it in the car, or a customer left the beer can in the car. Had she been pulled over by the police, she would have been humiliated, embarrassed, and possibly arrested due to the dealership's negligence. I phoned Andrew early Tuesday evening, May 8, and left a message. No call. Called again on Wednesday, May 9, and he claimed to have not received the previous message. I asked him if he knew the detailer for that car, he said yes, and I proceeded to explain what our daughter found in the car. He said he found it hard to believe that they would have left a beer can in the car, said it could not have happened, as if I were making it up. He then asked what he could do. I told him a phone call from the detailer with an apology to my daughter would be sufficient and he assured me he would have the detailer call my daughter Wednesday evening. This is Friday afternoon, and she never received a phone call and received no apology. Perhaps, they need someone to inspect the vehicles after the detailer does his thing. It could have been a nice experience for our daughter when purchasing her first car - a Ford Fiesta.UPDATE: Ali Soltani and Mr. Darvish sent our daughter an apology and a gift card saying they will be more careful releasing new cars to buyers in the future. They seemed sincere and we accept their apology. We will reconsider buying from Darcars in the future. More

Awesome experience, Samuella was great. I purchased the 2013 KIA Sorento SX and got everything I asked for, as well as the price I wanted to pay. I highly recommend DARCARS KIA of Lanham and Samuella to an 2013 KIA Sorento SX and got everything I asked for, as well as the price I wanted to pay. I highly recommend DARCARS KIA of Lanham and Samuella to anyone looking to buy a Kia or Ford. They made me and my wife comfortable, unlike a lot of dealers, I didn't feel pressured into buying. More

Very friendly service and able to help get the best price for what I was looking for. Sales and finance were very clear and thoughtful when explaining the math behind the numbers. Good place to buy a car! for what I was looking for. Sales and finance were very clear and thoughtful when explaining the math behind the numbers. Good place to buy a car! More

I felt like I had made a new friend, who taught me how to sync a Bluetooth, and gave me a good deal! We called the dealership about a car on the web, drove 50 minutes to Maryland from Virginia where there a sync a Bluetooth, and gave me a good deal! We called the dealership about a car on the web, drove 50 minutes to Maryland from Virginia where there are many local Ford dealers...after already visiting three in Virginia. Samuella took the call and I drove home with a hot looking mustang, I feel younger already. More

After test driving several models of cars, we settled on a Kia Optima. It is spacious, comfortable for a long commute, good on gas and sporty. They staff at Darcars Lanham were incredibly helpful and prov a Kia Optima. It is spacious, comfortable for a long commute, good on gas and sporty. They staff at Darcars Lanham were incredibly helpful and provided great service! Especially Samuella Betts! She took great care of us and made our car buying experience as painless as possible. More

This was a very pleasant and positive experience from the Sales to the Finance Department. Samuella exhibits a very positive and pleasant personality. Marcel was very pleasant in explaining the financial Sales to the Finance Department. Samuella exhibits a very positive and pleasant personality. Marcel was very pleasant in explaining the financial process. I was made to feel like you my business was important to them. More