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DARCARS Ford
Lanham, MD
294 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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294 Reviews of DARCARS Ford
April 15, 2021
Disappointed. I recently had my 2020 ST Edge serviced for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it home. I noticed the left screen on dash was displaying mph not how I left it, also my brakes felt like they were starting to warp under braking also not how it was left. But the icing on the cake was when I cycled my gauges I saw my MPG was 11 not 25 when I dropped it off. I cannot prove that someone took it for a joyride but with these indicators that mention it is hard for me to think otherwise. I have bought multiple cars from Lanham Ford this is the first I have noticed this type of treatment. That was the last time I'm having my car serviced there. Annapolis Koons Ford will be my new Dealership. This is a warning for anybody else. Check your mileage and MPG before dropping it off. More
by Frank Glass
Employees Worked With
Joyce Pertee
December 01, 2020
I just wanted to drop a line to say how pleasant and courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV in 2013 and she's been the nicest person I've come across in all my visits there. Even thru her mask, I could sense the smile on her face. It was refreshing to have such great customer service, especially in these strange times where it's sometimes difficult to find genuinely nice people. More
by Deborah
Employees Worked With
Brianna
September 27, 2020
CONSUMER BEWARE!! Car Sale from xxxx!I traded my car in CONSUMER BEWARE!! Car Sale from xxxx! I traded my car in back in May. Everything was great at first - they were all kind, professional, and worked re CONSUMER BEWARE!! Car Sale from xxxx! I traded my car in back in May. Everything was great at first - they were all kind, professional, and worked really hard to get me a loan with terms I could afford. As soon as I left the lot with my new car, it all went down hill. These people NEVER filed the paperwork - none of it. They didn't take care of the loan from the car I sold them as they were supposed to; they didn't file paperwork with the DMV; they didn't do anything they were supposed to do to complete the transaction. What they did do was take my old car, turn around and sell it real fast, then leave me to flounder. Stuck with 2 loan payments because DARCAR didn't hold up their end and do their jobs. They never reached out for anything they needed, I had to reach out to them countless times and each time it was "oh yea, well we need this, too," which half the time I had already sent them. I had to hound them for my license plates for MONTHS. I got 2 tickets for expired temp tags. I just got my permanent tags from them last week. Remember, I bought this car in May. It is now late September. Did they call to let me know the plates were in? NOPE! The worst part is that DARCAR STILL hadn't paid off the loan they were supposed to and the account was sent into delinquency and my credit score is down 200 points. I am livid. It is nearly October and I am still dealing with this car sale from xxxx. Save yourself months of headaches, ruined credit, and incredible frustration - Get your new car somewhere else. I should've gone to Kia of Bowie. More
by JaySea
Employees Worked With
Glen
April 20, 2020
Service Only Service and personnel were good but I was there for nearly 3 hours. I understand working protocols are modified to address the covid-19 situation wit Service and personnel were good but I was there for nearly 3 hours. I understand working protocols are modified to address the covid-19 situation with limited staffing and hours, so I will not comment negatively on that. Since I was there for an extended period it would have been nice to have more frequent updates about status of vehicle, though. Thank you. More
by hop5700
Employees Worked With
I don't remember.
April 05, 2020
On 4/4/20, Darcars Kia of Lanham Service Staff and department was great. My Service Rep Antoine Harmon was great. He made sure I was taken care of in a timely manor during this crazy Virus situation department was great. My Service Rep Antoine Harmon was great. He made sure I was taken care of in a timely manor during this crazy Virus situation, and provided excellent service! More
by ABrown
Employees Worked With
Service-Antione Harmon - 5 Stars
March 28, 2020
I was greeted. My car was taken back immediately. Service was completed in a timely manner. Environment was neat and very clean. I would definitely recommend this dealer for service. was completed in a timely manner. Environment was neat and very clean. I would definitely recommend this dealer for service. More
by tabathahi
Employees Worked With
Carlos Mancila
March 25, 2020
Buying a new Kia The service consultant Marcus was very helpful ! I didn't hear anything else so hopefully Marcus found his keys! I hope he did! Have a nice day! The service consultant Marcus was very helpful ! I didn't hear anything else so hopefully Marcus found his keys! I hope he did! Have a nice day! More
by DrofStyle 51
Employees Worked With
Marcus Roundtree
March 24, 2020
Caring/Compassionate/Consistent Excellent Service I continue to receive excellent service by the Lanham Kia team. I would not trust my car with anyone else--Jelani Woodson -- Thank You -- 5 STARS I continue to receive excellent service by the Lanham Kia team. I would not trust my car with anyone else--Jelani Woodson -- Thank You -- 5 STARS More
by Blondeshine7
Employees Worked With
Jelani Woodson' Torre Gray; Otis
March 22, 2020
Service consultant Jay made all the difference Your Service consultant Jay made all the difference in my experience. He was professional, courteous, delivered everything that he promised on time an Your Service consultant Jay made all the difference in my experience. He was professional, courteous, delivered everything that he promised on time and I got my car back at the exact time he promised. I was impressed with the shuttle driver, Otis as well. More
by tywilson
Employees Worked With
Jay. Otis
