DARCARS Infiniti of Greenwich

I had the pleasure of buying a certified Pre owned infinite from DarCars-Greenwich. From my 1st online inquiry (I was interested in a few autos at this dealership) my 1st point of contact was Hasaan: infinite from DarCars-Greenwich. From my 1st online inquiry (I was interested in a few autos at this dealership) my 1st point of contact was Hasaan: who was AMAZING in his follow up either by phone/text to make in person appointment. Once at dealership-I was greeted by a very friendly staff-as well as the Manager: Terrrance-who introduced himself and immediately made us feel “at home”. Hasaan was a great help in many ways in helping me decide WHICH vehicle would best fit my needs, as well as financial considerations. He worked tirelessly to get me the terms I needed, and made sure I was happy with the vehicle I decided to purchase. He explained the entire process all through out the sale, making sure everything moved along Smoothly. This young man made me feel IMMEDIATELY at ease-he’s HONEST, to the point and extremely knowledgeable regarding infinite products. His continued “follow up” even AFTER purchase has far surpassed ANY dealership I’ve ever dealt with. Same goes for the manager-Terrance. It was a pleasure to do business with THIS dealership and I HIGHLY recommend any in the market-start HERE!! U won’t be sorry!! All the employees I have come in contact with during this process was nothing less than EXCEPTIONAL, and I believe a lot of that is from the “management style” and “mentorship” from Terrance who wants ALL his team to be successful and it’s clear he is VERY “hands on”. Truly-one of the best car buying experiences I’ve ever had: and I’ve bought many. Thank you DarCars-infinite/Greenwich. I will be a customer for life. Thank you again for a “streamless” experience. Trish (Patricia) HECKMAN More

Excellent experience. Will never forget the support I received coming from overseas. Thanks Frank and Brooke of Infiniti Greenwich! Will never forget the support I received coming from overseas. Thanks Frank and Brooke of Infiniti Greenwich! More

Shady at Best! !!!! Stephen Wesley was my salesman, when I purchased my vehicle I was told that the Dars cars was mandatory, I have since found out that no aftermark !!!! Stephen Wesley was my salesman, when I purchased my vehicle I was told that the Dars cars was mandatory, I have since found out that no aftermarket product is mandatory. They charged me $2000 for something I did not need and did not want I was told by Stephen and Chris Fry that it was mandatory, after I sold my vehicle and tried to get the money back for my CPO and the Dars cars, I was met with much resistance. Every single time I called to speak to anybody in finance I was told there was nobody here I left over 25 messages , still no return phone call when I finally reached Frank who claim to be their general manager, he told me that Stephen, Wesley and Chris Frey were let go because of their questionable practices. I told him that doesn’t help me because they already got me for $2000 for this Dars cars that I did not want Frank said he would help me with my CPO refund I gave them all my information never heard from him again. I called another 10 times to be told he was not in. I am presently in front of Infinity. I had to drive all the way down here from Brookfield Connecticut to try to deal with this. Online it states their hours are at 9 AM. All of the finance people are here, but I was told they can’t speak to me until 10 o’clock and it just keeps getting better here.Unbelievable!!!!!! Stay clear of this dealership. They seem to change management at least once a year. More

I would recommend friends and family members because the service and staff was impressed. job well service and staff was impressed. job well More

Brooke was very knowledgeable, professional, personable, and accommodating. I would highly recommend him to anyone looking to purchase a vehicle. and accommodating. I would highly recommend him to anyone looking to purchase a vehicle. More

Shoutout to Brooke for selling me my first car and making it such a great experience. Everyone at this dealership was polite and very helpful. As soon as I walked in my family and I were greeted with hot cho it such a great experience. Everyone at this dealership was polite and very helpful. As soon as I walked in my family and I were greeted with hot chocolate, snacks and coffee. Brooke was very welcoming and did a great job at selling me the exact car I wanted for a reasonable price. I walked out of there with a huge smile on my face thanks to Brooke and the associates there at Darcars Infinti Greenwhich. More

I purchased my car before the dealership was owned by DARCARS. Ever since, the customer service has taken a downturn. I went from leasing to purchasing and now paying more than my car is worth because DARCARS. Ever since, the customer service has taken a downturn. I went from leasing to purchasing and now paying more than my car is worth because they screwed up my paperwork. The service department is appalling. It’s difficult to make an appointment, they claim completing repairs when they didn’t. That is not only deceiving the customer, but possible putting them in danger. I have had people ask me where I purchased my car and I tell them to stay away from DARCARD Greenwich Infiniti. I am also asking others that have similar experiences to write up their review on any platform necessary. More

Great buying experience. It was my first time buying a car and I felt totally comfortable with everyone that helped me. They made it very easy. It was my first time buying a car and I felt totally comfortable with everyone that helped me. They made it very easy. More

My first service and was taken on time and out the door within the hour very satisfied! Thanks within the hour very satisfied! Thanks More

Brooke Jessup has given us wonderful personalized service at every step of the way . Leasing and now buying our car was a big decision and Brooke took lots of time to help us through the process. He even add at every step of the way . Leasing and now buying our car was a big decision and Brooke took lots of time to help us through the process. He even added in some bargain perks to add to the benefits . We couldn’t have done it without him . He does everything ! More