DARCARS Infiniti of Greenwich

Knowledgable, personal attention without the hardsell A sales department that actually listens to the customer, negotiates in good faith and knows their product. Rather than immediately push one model, A sales department that actually listens to the customer, negotiates in good faith and knows their product. Rather than immediately push one model, the salesman wanted to first understand my driving interests. During the test drive, he allowed me time to get used to the car rather than making sales pitches every second, and welcomed my taking a second drive a few days later. He was reasonably knowledgable about the car even though it was a brand new model, would double check any answers he was unsure of, and provided honest responses - not sales glib. The salesman and sales manager worked together to offer viable pricing alternatives - in writing, with all the detail, not just a bottom line price and negotiated to ultimately a fair deal. The business manager was equally professional, efficient, and while promoting the after sale options, was candid about the value of the options and didn't oversell. Even after the sale - the sales team have remained an outwardly friendly and customer-oriented group. PS my early experience with the service department has been equally positive. More

I recently purchased an 2011 Audi Q5 from Greenwhich Infinity, and it was a pleasant and professional experience from start to finish. John-Carlos was knowledgeable, personable and took time to answer Infinity, and it was a pleasant and professional experience from start to finish. John-Carlos was knowledgeable, personable and took time to answer my questions thoroughly. The final transaction was straightforward well-organized. I would definitely purchase from this dealership again. More

I have been leasing with Infinity for over 8 years, and when my lease came up this year I was thinking of changing the make to save money. After many attempts by my White Plains Infinity dealership to kee when my lease came up this year I was thinking of changing the make to save money. After many attempts by my White Plains Infinity dealership to keep me as a customer, and looking around at other dealers and makes of cars, I compared pricing at Greenwich Infinity. After only a couple of conversations as to what I was looking for they gave me the best price, saving me over $150 per month. After telling Whit Plains about the offer, they still wanted to charge me even more than my lease payment I already had with them for the last 3 years? Never again White Plains!!! More

I WAS VERY PLEASED WITH MY EXPERIENCE AT THIS DEALERSHIP. I BROWSED FOR PRICES BEFORE I WENT THERE AND TOOK SOME ADVERTISEMENTS WITH ME. I ASKED TO SEE THE GENERAL MANAGER HOPING TO NEGOTIATE SALE PRICES. HA I BROWSED FOR PRICES BEFORE I WENT THERE AND TOOK SOME ADVERTISEMENTS WITH ME. I ASKED TO SEE THE GENERAL MANAGER HOPING TO NEGOTIATE SALE PRICES. HALLAN NOT ONLY MATCHED THE PRICE OF ONE OF HIS COMPETITORS BUT MADE ME AN OFFER THAT I COULDN'T WALK AWAY FROM IT. AT THE END I LEFT THE STORE WITH MY BRAND NEW INFINITY AND THE SATISFACTION OF KNOWING THAT I GOT THE BEST DEAL.I WILL DEFINITELY RECOMMENDED AND MOST LIKELY WILL NEGOTIATE WITH HALLAN AGAIN. More

I came in for a new Infiniti G37, my 3rd purchased but first from this dealer. I must say I was very pleased. The price, the professionalism, the finance rates. I dealt with a salesman, Robert, but the first from this dealer. I must say I was very pleased. The price, the professionalism, the finance rates. I dealt with a salesman, Robert, but the GM Hallan came over and really made my husband and I feel comfortable. The experience was great, and the price was perfect. More

Why is my review not posted? Bad experience with Why is my review not posted? Bad experience with Hallan Iff, general manager and I see that he used the same fraudulent procedure as posted on this Why is my review not posted? Bad experience with Hallan Iff, general manager and I see that he used the same fraudulent procedure as posted on this site December 26. Won't honor the written proposal and residual value quoted and increased that price by $3,529. on delivery of car. Infiniti contacted, claim they cannot help. Part of the cash given at time of lease ($12,285.36 included $495. for accessories.) Claims that cargo area protector not available (I paid $65). He charged $185. for moonroof deflector when the price is $85. Would never recommend this dealership for their integrity. More

I had a great experience at this dealership. First of all,I was well received as a customer and felt truly impressed with their level of professionalism. I want to highlight the work of Bruno, my sales p all,I was well received as a customer and felt truly impressed with their level of professionalism. I want to highlight the work of Bruno, my sales person who answered every question I had dedicating his full attention to my needs. When was time to close the sale, I asked to discuss some details with the person in charge and was promptly received by Mr.Iff. It was my second time talking to Mr. Iff who continues to impressed me with his courtesy.He also took his time and listened to my needs despite all the phone calls and interruptions. That level of attention together with a great inventory is what makes me return to Greenwich Infinity. I definitely recommended t all my friends and family as I plan to remain their customer. More

This is the friendliest dealerships I've been to. All of the employees mentioned above were friendly, thorough and made the process of leasing a new vehicle and trading in my old vehicle painless... They we the employees mentioned above were friendly, thorough and made the process of leasing a new vehicle and trading in my old vehicle painless... They were all attentive to my needs and concerns. I did not feel any pressure at all! The best part is that they were able save me $$$. I continue to receive EXCELLENT service from the staff at Infiniti of Greenwich as I bring my car in for servicing. Staff continues to great me the same warm friendly welcome as they did the first day I came in. I have also referred a friend, who purchased a vehicle as well. I will continue to refer friends to this dealership because I trust that they will receive the same experience as I have! More

I went with no appointment and they could not have been nicer. They fixed my car and they fixed a problem my previous dealer could not repair. I tried them because I had a noise and I was afraid to drive nicer. They fixed my car and they fixed a problem my previous dealer could not repair. I tried them because I had a noise and I was afraid to drive my car. My regular dealership could not take me in. When I called, the manager told me to come right in and he would give me a loaner. Alex greeted me and took care of everything. When I got my car back, it was washed and looked like new! I will definitely start going here from now on. Everyone was super nice and it was run very smooth. They had everything timed perfectly. It was nothing like my previous dealer in westchester. You can tell the manager really cares here. More

I dropped my car for service. They had to fix a known issue on infinitis and they did not fix it. I went twice to get it worked on and twice I got my car back with the same problem. The service advisor w issue on infinitis and they did not fix it. I went twice to get it worked on and twice I got my car back with the same problem. The service advisor was supposed to get back to me to arrange for a third appointment to fix the issue; he never got back to me. Having 5,000 miles more to drive before the end of my lease, I decided to live with the issue unfixed before I return it. However it will be my last infiniti and last experience with infiniti greenwich. More