DARCARS Kia of Frederick

Bought a brand new Sportage from them and they gave me tags for the wrong state! Reached out to have the issue fixed months ago and there is still no resolution. Called and emailed the manager several tim tags for the wrong state! Reached out to have the issue fixed months ago and there is still no resolution. Called and emailed the manager several times, with no response. Don't purchase a car with them. More

Fabulous experience. Woudl highly recommnend. Treated my 20something son with respect and took their time with him to make sure he understood the process. Woudl highly recommnend. Treated my 20something son with respect and took their time with him to make sure he understood the process. More

Bought a bramd new car from them. Have had many problems with it. Told me i have to wait over a week for a bramd new car engine light to be fixed have small children and couldnt care Have had many problems with it. Told me i have to wait over a week for a bramd new car engine light to be fixed have small children and couldnt care less about fixing the problem. Totally ridiculous and dont care about customers safety. Its my problem a bramd new car isnt running right. More

I just bought my second Kia Sorento from this dealership. Brian and Corey took excellent care of my husband and myself. Thanks for an great experience. Brian and Corey took excellent care of my husband and myself. Thanks for an great experience. More

Don't buy it! Poor customer service. Will not reccomend to anyone. Will never purchase there again. to anyone. Will never purchase there again. More

I recently bought a 2022 Kia Carnival Prestige from Darcars. These are hard models to come by, so we felt lucky to find one on the lot at Darcars. In hindsight, I shouldn’t have bought the vehicle, but Darcars. These are hard models to come by, so we felt lucky to find one on the lot at Darcars. In hindsight, I shouldn’t have bought the vehicle, but I ignored some of the concerns at the moment. First of all, the process was very rushed. It “appeared” that there were other potential buyers wanting the car, so we were in a race to get it. That should have been a clue. Second, the vehicle had a manufacturer defect with the 2nd row seat. This was a big red flag for me, but I was concerned I wouldn’t be able to find another Prestige anywhere, so I accepted this defect, though no one at Darcars could tell me when they would be able to repair it. Third, ww emphasized to one of our sales reps that the vehicle needed to have WiFi capability. We were assured it was WiFi capable. However, I’ve since learned that it takes an act of Congress or God to get the Wifi enabled. I’ve made 3 calls to Kia customer service, had numerous email exchanges, and one trip to my local dealership (not Darcars) and still no WiFi. No one seems to know how to enable it. But, I was assured by Darcars that it was Wifi capable. Finally, two days after I drove it off the lot, my Prestige developed an issue with one of the sliding doors. The door will periodically not close. This is very dangerous and has yet to be resolved despite being at my local dealership all day today. The worst part of all, is that Darcars upcharged me 14k above MSRP to deal with all of this madness. I thought this was normal considering how difficult it is to find a Prestige model. However, I’ve since learned from two other Kia dealerships that they (the other dealerships) are NOT charging above MSRP. So, it was just Darcars that chose to upcharge me for a faulty vehicle. I would definitely NOT recommend them. Darcars has done nothing to try to help me resolve these issues. Now that they made the sale, they don’t care. More

I went in today thinking a loan wouldn’t be possible but Constantine made it happen! He was amazing and did everything he could to get me the best deal with the lowest rates! We did most of the deal over th Constantine made it happen! He was amazing and did everything he could to get me the best deal with the lowest rates! We did most of the deal over the phone so when I got to the dealership I just signed the papers and left! I wasn’t there for more than an hour and a half! Best buying experience yet! Highly recommend this dealership! More